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Posts: 5,213
Topics: 107
Registered: ‎13-02-2019

SCAM gets thru block

[ Edited ]

After falling victim to one of the scam message, I took the advise from members of the Community and contacted 02 Customer Services, who put a bar on all direct to Bill debits and bar Premium Rates....

 

However, today, purely by chance I checked my message in-box and found:

65065 -  Freemsg: Lorena Medienagen fur - free trial ends [date] then £4.50 per week, unless STOP to 65065.

Given the date of message and when I saw it, there is a chance that I could be billed for one week.

I sent STOP to 65065 and got an instant retur msg:

STOP Payforit Freemsg subscription to Metro Games ended. Help: 0207 369915.

 

I have never subscribed [or linked] to Metro Games and/or Lorena Medienagen.

 

How did this get through the supposed blocks which is meant to be in place on my 02 account?

 

This is worrying and highlights the need for 02 to drop their "trusted partners" and the scams.

animated-elephant-image-0278
Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.

Posts: 7,182
Topics: 100
Ideas: 2
Registered: ‎11-04-2012

Re: SCAM gets thru block

So much for safeguards, @Mi-Amigo - I hope you get your money back!

 

 

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Posts: 88,115
Topics: 532
Registered: ‎04-04-2012

Re: SCAM gets thru block

Neither charge to mobile or premium rate bars will stop these scams. There needs to be a specific bar for Payforit which O2 don't offer like EE and Vodafone do. Hence our petition which has so far been ignored by O2.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 5,213
Topics: 107
Registered: ‎13-02-2019

Re: SCAM gets thru block


@MI5 wrote:
Neither charge to mobile or premium rate bars will stop these scams. There needs to be a specific bar for Payforit which O2 don't offer like EE and Vodafone do. Hence our petition which has so far been ignored by O2.

Thanks @pgn for your support.
@MI5- thanks for the info re-the bars. So the little 02 do offer has no effect.

I support the petition 100% , which, in my opinion, has been ignored so far by 02, because, allegedly, 02 receive a percentage of the takings by the scam third-parties.

 

animated-elephant-image-0278
Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.

Posts: 88,115
Topics: 532
Registered: ‎04-04-2012

Re: SCAM gets thru block

Not allegedly at all @Mi-Amigo.
They take 30% - fact.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 5,213
Topics: 107
Registered: ‎13-02-2019

Re: SCAM gets thru block


@MI5 wrote:
Not allegedly at all @Mi-Amigo.
They take 30% - fact.

That is dispicable @MI5  and customers have to pay to send msg STOP to the scammers - so 02 gain all round.

animated-elephant-image-0278
Some people see things as they are and ask "Why?"; I dream of things that never were and ask "Why not?"...
Robert Kennedy.

Posts: 7,182
Topics: 100
Ideas: 2
Registered: ‎11-04-2012

Re: SCAM gets thru block

A Lose-Lose scenario for the Customer, and Win-Win for the telco AND the scammer.

 

Despicable.

We demand rigidly defined areas of doubt and uncertainty. Douglas Adams.
Posts: 88,115
Topics: 532
Registered: ‎04-04-2012

Re: SCAM gets thru block

I've already moved 2 of my accounts to EE and Vodafone. The other 2 will be moving too if O2 don't do anything to protect their customers when requested.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Level 26: Upbeat
Posts: 3,573
Registered: ‎03-08-2018

Re: SCAM gets thru block

Only last month 25th March I remember that this particular name cropped up 

with a scam ~ See here @Mi-Amigo 

htthttps://community.o2.co.uk/t5/Pay-Monthly/Charged-for-service-I-never-signed-up-for/m-p/1208941ps...

 

Absolutely unforgiveable this regular seemingly unstoppable scamming  is allowed to rage through

peoples accounts and take unauthorised money.

 

So very sorry that you have become an unwitting victim.  I do hope that you are able to recover

your money.

 

Best wishes TallTrees

 

 



Level 26: Upbeat
Posts: 3,573
Registered: ‎03-08-2018

Re: SCAM gets thru block

Just a thought @Mi-Amigo 

 

You could ask EmilieT for assistance, she may be able to help you with further procedures.

 

Best wishes TallTrees