General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Basic phones for calls or texts only

Hi there, Does anyone know best/cheap phones to purchase for calls or texts only with a top up sim and no contract? I've tried to speak to a human being at O2 but not having any luck! Any help would be appreciated. Sarah

Resolved! Premium texts from 85222

Hi everyone, Just wanted to let you know of the flaw in O2 pay as you go service. My account balance was deducted for receiving unsolicited text from 85222. It resulted in straight deduction of 1.5 pounds. The O2 chat support was of little help. My q...

o2 Customer Service

Everyone you speak with in o2 customer service is complete IDIOT!!!

O2 Signal

What is going on with the signal? I am in what used to be a perfect 4G area now I'm lucky if I get 2 bars on my signal strength. O2 say there is nothing wrong with their network so if that is true what's happened to the signal?

Rubbish 02. I’m fuming with them

I am seriously fuming with o2. I feel like I have been ripped of from day one until the end of this contract. I for one am glad to see the back of this network who in my opinion do not deserve the custom. I have been a loyal customer of 02. O2 bring ...

Disgusting price rises

Hi,i just got a text telling me o2 are puttin gup my bill 7.8% to your annual charges fee of 3.9%,total increase of 11.7%,you are just explioting people now,using the world situation to your advance to raise peoples bill,should be ashamed

Fraudulent telephone numbers to watch out for!

Watch out for the following telephone numbers, do not answer them, they are fraudulent... 0144 809 0202 and 0344 809 0202 They also send text messages from O2, by what I am told is "spoofing the number" so it really looks like the text messages are f...

Samsung Galaxy Ultra S23 Concept

I was thinking about what could be perhaps a better allround solution to a better experience. Instead Samsung investing all their time into bragging about a large camera sensor, AI and what not with social media nonsense. If they concentrated their e...

Samsung S22 Delayed Delivery

Been trying to get an update on the delivery of my Samsung S22 which I ordered on the 18th of February. I had an update this morning to say my order has been delayed no estimated delivery date. All customer services can say is that they are fulfillin...

Excessive data usage

I moved to O2 yesterday from Vodafone. I used to have a 15GB data limit and never used more than 3GB in a month. Having activated my new O2 SIM around 9pm, and making no changes to the settings on my iPhone, I was surprised to see that I’ve used 2.4G...