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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 37272 Views
  • 45 replies
  • 6 kudos

Mobile broadband using mobile phone

Hello, I am after some advice please. I am wondering if I can use my apple iPhone and or iPad as a mobile broadband for use in my home. I have been a virgin media customer for broadband for 25 years and have just took the plunge and ended the contrac...

O2 recycle code 150extra invalid code

I have the order and have been using the phone s21 ultra 5g for last week, have tried to use the code to trade in my s10plus however it just shows as invalid code . Can you please help !?

Billsey83 by Level 1: Joiner
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  • 5 replies
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Living without Google

Anyone finding it difficult to use their Huawei without GMS? I'm not bothered at all by it (in fact, it's a bonus feature IMHO) but a lot of people seem to be bereft

Pleiades by Level 3: Thinker
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  • 2 replies
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5G upgrade to new masts in Stevenage?

I connect to the new monopole mast 23410 on Lytton Way in Stevenage for both phone and data and would like to get some idea of when it might provide a 5G service. I have 5G ready devices but am only getting 4G from mast 23410 at the moment. I have no...

Bob1lc by Level 1: Joiner
  • 888 Views
  • 3 replies
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PAC code

I’m having a nightmare trying to fill in th online form to transfer my mobile number to O2 . It asks for a password for customer service which I don’t have as I’m a new customer. Just says error code 405 Not allowed . 202 number also completely unhel...

ET1 by Level 1: Joiner
  • 685 Views
  • 1 replies
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Promo code

Any promo code for upgrading customer, I received a promo code which is BEMINE50 which was supposed to discount my upfront cost for a new device, but didn’t use it straightaway, when online after two days to upgrade but it says code expired, any vali...

Shyla1 by Level 1: Joiner
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  • 2 replies
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Technical support

How can I speak to a human to advise me re technical problems with my phone.It was never this hard with Vodafone

Julian7 by Level 1: Joiner
  • 657 Views
  • 2 replies
  • 0 kudos