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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 45997 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 37264 Views
  • 45 replies
  • 6 kudos

5G upgrade to new masts in Stevenage?

I connect to the new monopole mast 23410 on Lytton Way in Stevenage for both phone and data and would like to get some idea of when it might provide a 5G service. I have 5G ready devices but am only getting 4G from mast 23410 at the moment. I have no...

Bob1lc by • Level 1: Joiner
  • 885 Views
  • 3 replies
  • 0 kudos

PAC code

I’m having a nightmare trying to fill in th online form to transfer my mobile number to O2 . It asks for a password for customer service which I don’t have as I’m a new customer. Just says error code 405 Not allowed . 202 number also completely unhel...

ET1 by • Level 1: Joiner
  • 685 Views
  • 1 replies
  • 0 kudos

Promo code

Any promo code for upgrading customer, I received a promo code which is BEMINE50 which was supposed to discount my upfront cost for a new device, but didn’t use it straightaway, when online after two days to upgrade but it says code expired, any vali...

Shyla1 by • Level 1: Joiner
  • 626 Views
  • 2 replies
  • 0 kudos

Technical support

How can I speak to a human to advise me re technical problems with my phone.It was never this hard with Vodafone

Julian7 by • Level 1: Joiner
  • 657 Views
  • 2 replies
  • 0 kudos

Netflix High Data Usage Standard HD (Not an O2 Issue)

Just wondering if anybody else has noticed the high data usage when using Netflix Standard HD.(Please note: This is not an O2 issue, just an observation of Netflix)Having recently subscribed to Netlix with the Standard HD package I have watched sever...

Anonymous by • Not applicable
  • 1182 Views
  • 3 replies
  • 0 kudos

Black Friday order of iPad Pro 12.9

Has anyone received their Black Friday order yet of IPad Pro 12.9? I ordered 27.11.20 and keep getting the same response that I’ll receive a text when the order is dispatched. I was given a 6 week delivery date when ordering

Karen_ by • Level 1: Joiner
  • 1291 Views
  • 6 replies
  • 0 kudos

Sim

How do I keep my number for O2? I’ve ordered a new card that’s a 12 month contract?

Klaud by • Level 1: Joiner
  • 575 Views
  • 2 replies
  • 0 kudos

SIM swap instructions need correction

The printed instructions that come with a SIM swap say first, swap the SIM. Then go online to activate the new sim. This sends a text.However with the new SIM in the phone, there is "no service" and the text cannot be received.Putting the old SIM bac...

Alan1nckc by • Level 1: Joiner
  • 752 Views
  • 3 replies
  • 0 kudos

Spam texts from O2

Since switching phones I've been getting spammed with messages from O2 saying'Sorry, your number doesn't support Visual Voicemail, so we can't set it up yet. Please go to www.o2.co.uk/help and search on voicemail for help.' Problem is, even if I did ...

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