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Level 1: Joiner
Posts: 1
Registered: ‎29-06-2013

On hold for hours

I have been on hold for 6 hrs 27 mins. My 4g is not back up. Nor 2 or 3g. I only have h+
Has anyone else been on hold for so long over this data issue?
Level 70: Enigma
Posts: 16,810
Registered: ‎31-03-2010

Re: On hold for hours

@CC10 You are one of 32 million customers who lost service yesterday. This is obviously not a good day to try to get through to customer service.


Former Staff
Posts: 5,427
Registered: ‎18-04-2018

Re: On hold for hours

Hi @CC10, and thanks for your comments. We have an official topic about issues with the network so we're locking this thread to keep the conversation in one please. Please use this thread to find out our latest updates and share your feedback. 




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