Welcome to the O2 Community

Has your question already been answered? See the community FAQ's

Discussions and Feedback

Reply
Level 1: Joiner
Posts: 10
Registered: ‎24-04-2018

My O2 - American Express Payment method

I want to report that the form to add an American Express card is broken.

 

The system correctly recognizes that the card is AMEX and it requires 4 digit CVV.

But the web form is locked to 3 digits.

The error message says please provide the 4 digit CVV - but form is limited to 3 digits.

 

Anyone has a workaround?

 

O2 can you please report this to your Web Site Devs? It's an easy fix to change the max length of the field from 3 to 4.

 

Thanks!

Posts: 87,744
Topics: 531
Registered: ‎04-04-2012

Re: My O2 - American Express Payment method

@Marjo ?
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Posts: 70,011
Topics: 547
Registered: ‎04-01-2009

Re: My O2 - American Express Payment method

Level 1: Joiner
Posts: 10
Registered: ‎24-04-2018

Re: My O2 - American Express Payment method

Here is the error - the field is only 3 characters (it has to be 4).

 

When you click submit it says Enter your 4-digit security number.

So the page is smart enough to understand that it is an AMEX and it needs 4 digits but the CVV field doesn't support this...

 

Community Manager
Posts: 5,108
Registered: ‎18-04-2018

Re: My O2 - American Express Payment method

Hi @murdof, thanks for sharing this! I've passed this on now, and will post any update I get with you slight smile

 

Cheers @MI5 & @jonsie for the mentions thumbsup

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature

Level 1: Joiner
Posts: 1
Registered: ‎05-12-2018

Re: My O2 - American Express Payment method

Hi. This problem still exists. It's not possible to purchase anything using an American Express card on the O2 website because the form will not accept 4-digit security numbers (which Amex cards have). I wanted to buy a phone a few months ago but had to go elsewhere sadly. Just checked it again and the problem is still there.
Posts: 71,881
Topics: 677
Registered: ‎14-01-2013

Re: My O2 - American Express Payment method


@theredviper wrote:
Hi. This problem still exists. It's not possible to purchase anything using an American Express card on the O2 website because the form will not accept 4-digit security numbers (which Amex cards have). I wanted to buy a phone a few months ago but had to go elsewhere sadly. Just checked it again and the problem is still there.

@EmilieT  @Marjo @Martin-O2 ?

*The Game Is On*


Posts: 87,744
Topics: 531
Registered: ‎04-04-2012

Re: My O2 - American Express Payment method

They probably don't want to accept AMEX due to the high fees they charge retailers.
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone7 (EE)
Highlighted
Community Manager
Posts: 5,108
Registered: ‎18-04-2018

Re: My O2 - American Express Payment method

@theredviper  I'm sorry to hear you're having the same issue! Last time it was reported, we were not able to identify a wider problem but I will check what I can find about this now and get back to you as soon as I know more.

 

Thanks for the mention @Cleoriff Smiley Happy

Access for You: Registration - Find out how to register for our Access for You service.
iPhone 11 megathread! - Find out the latest info on the i Phone 11!
Priority gig tickets calendar - Check out the latest tickets available on Priority!
Welcome to O2! - New to O2? Find out all you need to know to get started!


If you'd like to take part, why not register? Smiley Happy
signature