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Fraud/ default payment and report to DCA

2346
Level 1: Joiner
  • 1 Posts
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Registered:

Default letter and reporting me to FCA, anf further threats.

Dear Sir /Madam,

This is to bring your attention to the way your company is scamming and intimidating customers to death.

I was a good customer of Virgin until Virgin was acquired by you. I am a normal airtime user with a monthly payment plan. In October this year, I received a call from an O2 customer representative purporting to have a discount for me normally I cut off such calls but due to the persistent calls, I listened to him with an Indian accent.

This man praised me for being such a good Virgin ****** O2 customer and that he will apply the 40% discount to my account and that it would appear on my next bill. He then asked me if he had a promotion for an iPhone 15 if I was interested which I declined.

Unfortunately, the customer services guy from O2 took my no for yes and sent the phone to me the next day for express delivery. I called to report that I had received a phone packet mistakenly. I was told by the customer service lady also with an Indian accent that a QR code would sent to me to return the packet at the post office which was done. (QR code and post office receipt attached).

The following days were bombardments of emails about contracts, bills, and direct debits, I called again and explained the genesis of the whole episode and the case was referred to your fraud team which has according to your customer service was a fraud and that I will be contacted by the fraud team. To date, there has been no contact from the fraud team.

I called again regarding a reminder about a late payment, I was told the fraud department has the case and that the bill will be called and I should only pay 15.70 for the airtime and not the bill, which the lady conducted the payment (copy attached). The next thing was my number was blocked, I could neither call nor be called.

The pinnacle of the episode was to send me to the FCA regarding default and I swear to God you would not find this fight easy at all. I have done nothing wrong to warrant this nonsensical behaviour from your Indian staff as they initiated this scandalous scheme.

I am writing to you as the director to control your company’s customer service behaviour because no nobody outside O2 knows my account, or my number, or could set a direct debit, or send me a reminder as well as send me a telephone. This is an inside work among your Indian fraternity in customer services.

I have reported to the FCA as well for your company to be listed as a scamming machine. I am not the only one reporting upon spreading the news in my community and working colleagues your reputation is being ruined because with Virgin such a silly thing did not happen. You cannot do this to your customers.

I want you to investigate the case and all the culprits who were involved. Restore my credit rating damaged by your company and its naïve employees who do not read the contents before reacting. This case had an audit trail since October 2023. Why could a company take such a reckless action without reading the whole scenario? I can tell you for a fact that you have an inexperienced workforce in your customer service which needs overhauling. By cutting and stopping my number damages have been done to my job and I need to be compensated.

  1. I do not want to join O2 in any form
  2. The bill should be cancelled
  3. Adequate compensation was paid for the embarrassment
  4. A letter of apology from customer services for this buffoonery and idiotic behaviour

Kind Regards,       

Message 1 of 4
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3 REPLIES 3

jonsie
Level 94: Supreme
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Very sorry but you have fallen for a scam

Alarm bells should have rung straight away

If you think you’ve been the victim of fraud, and you definitely have, whether it’s because you’ve given details to someone over the phone, or clicked on a link in a suspicious text or email there are things you can do:

Contact your bank if you think you may have given out financial information. They can help protect your account and stop transactions.
Change your account and online account passwords. Not just your O2 account. All of them.
Forward fraudulent texts to O2 for free on 7726.
Contact Action Fraud on 0300 123 2040.
Call your Virgin Media or O2 customer services number if you think somebody’s taken out a contract using your details.
Virgin Media customers can phone 150 from their landline or 0345 454 1111 from any other phone.
O2 customers can call 202 from their O2 phone or 0344 809 0202 from any other phone.

You can block the number that called you, or any number you think may be suspicious.

How to block a number:

https://www.samsung.com/us/support/answer/ANS00062352/
https://support.apple.com/en-us/HT201229
There are also these links to look at:
https://www.o2.co.uk/help/safety-and-security/phishing-and-smishing-advice
https://www.o2.co.uk/help/safety-and-security/unwanted-calls-and-messages
https://www.actionfraud.police.uk/

You can also reach O2 via social media:

Message 2 of 4
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AlexanderMTTH
Level 5: Ponderer
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Registered:

Oefinitely take it to Action Fraud. On top of the numbers above, you can report it here as well: https://www.actionfraud.police.uk/. Absolute must! 

Thanks and regards,
Alexander
Message 3 of 4
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Oxonian
Level 31: Resolver
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