Hi everyone,
We took out a new contract with 02 for an iPhone 15 and then requested that an older number, in my wife’s name, was transferred to my son’s account.
After many calls with 02, over several days, and hours, we discovered they had cancelled my son’s new account in error. When we challenged O2, we were told they would be unable to reinstate the contract and that the new handset should be returned. He’s now received three notifications asking for full payment for the phone. We spoke to 02 and returned the phone as requested, and yet they continue to chase for payment.
We have opened a complaint with 02 and have to wait 28 days for a response but they continue to send these threatening letters asking for payment even though the phone has been returned,
We are at our wits end with worry and stress over this. I expect bailiffs to be at my door in the next few weeks asking for this payment.
O2 customers service is non existent. Both my wife and myself have been loyal 02 customers for many years. I think our only option now is to go to the media to report this.
Can anyone here offer any advice on how to resolve this issue. Calling 02 is a waste of time.
Cheers
Phil.
