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upgrade problems.

Anonymous
Not applicable
Someone please tell me I'm not being unreasonable!!

Friday 8th of April - LG G5 is released. I speak to customer services about popping in store on Saturday to pick up my new phone and ask them if they can waive my £20 fee as my refresh would be paid off by Monday anyway. I also ask if I would still receive my free gift of a cam plus. I am assured I will be able to do this *cue very happy Facebook status*

Saturday 9th of April - I pop in store to be told that they can not honor the offer and I need to ring customer services again to speak with someone about why I was told I could do this. I do this, and they guy on the phone didn't have an answer - but I put through my order for my new phone and was assured it would be with me on Tuesday. Fantastic.

Sunday 10th of April - I couldn't find where to track my order on 'My O2' so I contacted an advisor who (AGAIN) assured me that my phone would be dispatched on Monday for delivery on Tuesday. Great! All is on track (later that evening I switched my phone to desktop view and managed to find how to track my order)

Monday 11th of April (today) - after getting home from work at 6pm, I check 'My O2' to find the order still in progress! Surely it should have been dispatched by now? I ring O2 who tell me the phone is out of stock, but they have a delivery today so I should have my phone on Wednesday. Well that's not too bad because I'll be home all day on Wednesday, but why oh why, have I been made so many assurances?! The advisor goes on to tell me he is sorry and understands my fustration but I will definitely have my phone by Friday (after just telling me I would have my phone on wednesday)

I've been with O2 for over 11 years and although I guess it is slightly out of their control I don't understand why and how they can make so many promises to their customers and get away with it. When I asked to speak with a manager I was declined access which has annoyed me even more.

Can someone just tell me I haven't been unreasonable or if I have been explain why!
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jonsie
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Cleoriff
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@jonsie wrote:

Why is ordering a phone with o2 so stressful....


Seems to be those with promotions attached to them?

Veritas Numquam Perit

Girl in a jacket
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jonsie
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Anonymous
Not applicable
I wish I knew. If all this had been explained to me at the start (and I'm sure the store would have waived the £20 with permission from customer services) I would have purchased the phone on Saturday - but the women didn't even seem like she wanted to help when i went in store!
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MI5
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Obviously not on commission or had already met monthly targets.....
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 25 of 42
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Anonymous
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Haha. 😂😂
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Anonymous
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Just been into the store and they haven't had a single phone delivered. They are expecting a delivery today.... how can they underestimate the amount of phones they'd sell by this much?
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MI5
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Nothing surprises us anymore wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Cleoriff
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@Anonymous wrote:
Just been into the store and they haven't had a single phone delivered. They are expecting a delivery today.... how can they underestimate the amount of phones they'd sell by this much?

It does seem stupid I admit ...Joking, but maybe had you taken a trip to the O2 store in Coventry on Friday you would have been able to purchase one wink

Veritas Numquam Perit

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Beenherebefore
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@Anonymous wrote:
how can they underestimate the amount of phones they'd sell by this much?

They haven't........they wait for customers' orders to be placed then order in that quantity plus a small % extra.

 

It's called inventory control.

"My life is a facsimile of a sham"
Message 30 of 42
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