upgrade problems.

[Anonymous]

Someone please tell me I'm not being unreasonable!!

Friday 8th of April - LG G5 is released. I speak to customer services about popping in store on Saturday to pick up my new phone and ask them if they can waive my £20 fee as my refresh would be paid off by Monday anyway. I also ask if I would still receive my free gift of a cam plus. I am assured I will be able to do this *cue very happy Facebook status*

Saturday 9th of April - I pop in store to be told that they can not honor the offer and I need to ring customer services again to speak with someone about why I was told I could do this. I do this, and they guy on the phone didn't have an answer - but I put through my order for my new phone and was assured it would be with me on Tuesday. Fantastic.

Sunday 10th of April - I couldn't find where to track my order on 'My O2' so I contacted an advisor who (AGAIN) assured me that my phone would be dispatched on Monday for delivery on Tuesday. Great! All is on track (later that evening I switched my phone to desktop view and managed to find how to track my order)

Monday 11th of April (today) - after getting home from work at 6pm, I check 'My O2' to find the order still in progress! Surely it should have been dispatched by now? I ring O2 who tell me the phone is out of stock, but they have a delivery today so I should have my phone on Wednesday. Well that's not too bad because I'll be home all day on Wednesday, but why oh why, have I been made so many assurances?! The advisor goes on to tell me he is sorry and understands my fustration but I will definitely have my phone by Friday (after just telling me I would have my phone on wednesday)

I've been with O2 for over 11 years and although I guess it is slightly out of their control I don't understand why and how they can make so many promises to their customers and get away with it. When I asked to speak with a manager I was declined access which has annoyed me even more.

Can someone just tell me I haven't been unreasonable or if I have been explain why!

[jonsie]

Why is ordering a phone with o2 so stressful....

[Cleoriff]

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@jonsie wrote:

Why is ordering a phone with o2 so stressful....

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Seems to be those with promotions attached to them?

[jonsie]

Seems to be every launch lately!

[Anonymous]

I wish I knew. If all this had been explained to me at the start (and I'm sure the store would have waived the £20 with permission from customer services) I would have purchased the phone on Saturday - but the women didn't even seem like she wanted to help when i went in store!

[MI5]

Obviously not on commission or had already met monthly targets.....

[Anonymous]

Haha. 😂😂

[Anonymous]

Just been into the store and they haven't had a single phone delivered. They are expecting a delivery today.... how can they underestimate the amount of phones they'd sell by this much?

[MI5]

Nothing surprises us anymore

[Cleoriff]

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@Anonymous wrote:
Just been into the store and they haven't had a single phone delivered. They are expecting a delivery today.... how can they underestimate the amount of phones they'd sell by this much?

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It does seem stupid I admit ...Joking, but maybe had you taken a trip to the O2 store in Coventry on Friday you would have been able to purchase one

[Beenherebefore]

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@Anonymous wrote:

how can they underestimate the amount of phones they'd sell by this much?

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They haven't........they wait for customers' orders to be placed then order in that quantity plus a small % extra.

It's called inventory control.