pay up front for life cancelled by o2!!

[Anonymous]

I have had a "pay up front for life" contract for many years. Without notice or regret, O2 have changed it to a £35 per month contract. The reason given is a change to a new computer system causing it to "lose" some or all of the Pay up front contracts!!
Can they legally breach the contract?
Has anyone else suffered this?

[Oxonian]

@Derek_Diamond 

Have you got two separate threads open for this same issue ? 

I am sure that I have responded to you elsewhere ! 

[Derek_Diamond]

No @Oxonian I only joined this forum today after a google search for PUFFL

[lotuslad]

Hi, 

I too have a PUFFL contract and have been having trouble , O2 sent me a letter saying I would be changing to unlimited calls and texts and 500mb data, but it hasnt happened, and Im being left on 50 mins O2 to O2, with O2 saying they kow nothing about it.

Can yo give me any advise?

[Oxonian]

@lotuslad 

You will need to take that up with Customer Service ; this is a customer to customer forum and we cannot deal with specific account queries.

If you do not feel like 'phoning again, O2's social media team have a good reputation. You can message them on :-

Facebook : https://o2uk.co/O2CFB

X (previously known as Twitter) : https://o2uk.co/O2CTW

Instagram : https://o2uk.co/O2CIG

Other ways of contacting O2 are in :-

Guide: How to find help & contact O2 

[jTemplar]

Two years on and O2 still charging me every time I put my PUFFL SIM into my iPhone while in Spain:

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

 

[jTemplar]

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@Enlli wrote:

I honestly don't know what the complaint is. PUFFL customers get what they signed up to, in many cases a couple of decades ago.

O2 have kept their side of the bargain

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 Not true actually as when we paid for these SIMs for life the tariff included 0870 numbers which O2 regained on later. 

[Enlli]

Deleted

[jTemplar]

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@jTemplar wrote:

Two years on and O2 still charging me every time I put my PUFFL SIM into my iPhone while in Spain:

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

 

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The image deleted by moderator did not contain any personal details; it showed a list of charges for my PUFFL SIM consisting only of the O2 SMS centre number. 

Every time I switch on my PUFFL SIM to connect to a network outside the UK I am charged 13p for my iPhone connecting to the O2 SMS server for the purpose of iMessage and possibly Visual Voicemail. 

These charges keep happening even though I am not sending any texts. 

[gmarkj]

You might not be sending them but your phone is as part of a handshake to register to iMessages @jTemplar 

As such, your device is causing the message to be sent (even if you are not actually hitting send) so you are being charged for them.

Turn off iMessaging and VVM and it should stop...