No delivery

JulieMalone · ‎03-12-2024

So I ordered a tablet and contract sim on Sunday. It said it would be here today (Tuesday 3rd December). I've had no contact from the courier and the only contact from o2 was a really vague text saying they will deliver today but they are taking a little longer than expected. What do I do? I've heard horror stories of trying to get help via their customer service number. I wanted this tablet before I had my cancer operation.

MI5 · ‎03-12-2024

@JulieMalone

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you - on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Thanks

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

JulieMalone · ‎03-12-2024

I'm none verbal and got my son to phone on my behalf. They refused to help. I contacted them on twitter and they said they would send a security code and haven't sent it. I needed this tablet for my stay in hospital. They truly are terrible at customer service.

MI5 · ‎03-12-2024

We all agree with that @JulieMalone

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.