I lost service about 4pm and after switching off 3 or four times I checked the 02 website to see if any notices about faults. When I didnt see anything obviously there, I contacted my sister who lives just a mile away and her o2 service is working. I therfore put it down to a faulty phone. It was only on delving deeper into the o2 site that I found these discussions and find that many other people are having the same problem all round the country. Why oh why have o2 not put something prominent on their website to save all the wasted time and give us some idea how long the problem is going to last??????? EJ Accrington Lancs
Call centre closes at 9pm, on a day like this, useless, It say's a lot about O2's customer service, It seems they only care about my money, well my money talks and it will be talking to another network
@Anonymous wrote: I have had NO Service all day today - finally managed to chat online with someone and got this reponse ......Welcome to O2 live chat. Someone will start chatting with you soon. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. We're really busy right now. Thanks for waiting. You're through to Rick. Rick: Hi I'm Rick. How can I help? richie: i have had No Service on my phone all day today , however my wife and daughter have the same phones and contracts with o2 and they have a good signal ......Can you help????? Rick: There's a network problem which we're facing at the moment. Our network engineers are working on it and will get resolved within 24-48 hours. We're trying to resolve this as early as possible. richie: So how can i not use my phone to make calls or txts and the others in my house can is it only affecting certain phones? Rick: We've few customer's who're getting network. Don't worry we're known with this issue and have a special team working on it and should get resolved soon. Once done will let you know. richie: Ok thanks for that if it takes more than 24hrs will this be reflected in my next bill? Rick: Yes, if the issue take more time then don't worry once the issue is resolved just get in touch with us and we'll refund the amount to your account for the number of days you where unable to use the service. richie: ok ty very much for this info
No compensation then for inconvenience just if WE contact THEM we will get a refund - surely this should be automatic as they must know who is affected and who isnt! So they make more money with people calling to obtain a refund?? How many of us would hold for 30 mins+ for a days refund??
Still no service in Blackburn, I'm giving up on it for the evening otherwise I will be too stressed to sleep! Fingers crossed a miracle may happen overnight....................
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