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network down

Anonymous
Not applicable
Does anyone know when it will be up again?
Message 1 of 727
31,559 Views
726 REPLIES 726

Anonymous
Not applicable
I have received the following reply to my email sent to o2.
Hello * * * * *
I'm sorry you're having problems with the coverage.
We have a known issue with the coverage in the post code M28 0JY. Our
engineers are working on this issue. It will be resolved shortly.
If there's anything else I can help you with just let me know.
Regards
Ranitha
O2 Customer Service
Telefonica O2 UK Limited, Registered in England No 1743099. Registered
Office: 260 Bath Road, Slough, Berkshire SL1 4DX.
Message 701 of 727
1,128 Views

Anonymous
Not applicable
Im in North Devon/ Woolacombe and its been down since about 12pm today, all my work collegues who are on 02 have also been complaining about their signals and lack of working phones..
Message 702 of 727
1,128 Views

Anonymous
Not applicable
Im in North Devon/ Woolacombe and its been down since about 12pm today, all my work collegues who are on 02 have also been complaining about their signals and lack of working phones..


Have you checked the o2 status web page for your area? What does it say, if any thing?
Message 703 of 727
1,128 Views

Anonymous
Not applicable
Im in North Devon/ Woolacombe and its been down since about 12pm today, all my work collegues who are on 02 have also been complaining about their signals and lack of working phones..


http://status.o2.co.uk
regards dozer167
Message 704 of 727
1,129 Views

Anonymous
Not applicable
It's absolute ####, I'm up in Perth,Scotland and pretty much every o2 customer is having problems with their service yet o2 status page says there is no problem!
Live results for PH1 **T
Our network is currently working fine
If we're doing work on the phone masts near you we'll tell you about it here.
Updated 11:20 (refreshed hourly). Recent faults might not show yet.

Normal coverage for Voice, Text, Email and Data
Good indoors and outdoors.
Normal coverage for Mobile Internet
Good indoors and outdoors. Good for mobile broadband.
Message 705 of 727
1,129 Views

Anonymous
Not applicable
It's absolute ####, I'm up in Perth,Scotland and pretty much every o2 customer is having problems with their service yet o2 status page says there is no problem!
Live results for PH1 **T
Our network is currently working fine
If we're doing work on the phone masts near you we'll tell you about it here.
Updated 11:20 (refreshed hourly). Recent faults might not show yet.

Normal coverage for Voice, Text, Email and Data
Good indoors and outdoors.
Normal coverage for Mobile Internet
Good indoors and outdoors. Good for mobile broadband.


One of the main issues here is the lack of keeping customers updated on the status of area faults within customers individual area's.
Leaving there loyal customers in the situation of not having the foggiest idea as to what the status of the area or national faults are.
o2 take your money & let you whistle....Disgusting behaviour o2, pull your finger out, and keep your customers updated with the status of current area/national faults, and for pete's sake update your status page more frequent than you are at present....Rant over!
dozer167
Message 706 of 727
1,129 Views

Anonymous
Not applicable
Do you understand its the weekend and the people who probably look after that are mon-fri 9-5 jobs?
And I take it you just mean 3g?
Message 707 of 727
1,129 Views

Anonymous
Not applicable
Do you understand its the weekend and the people who probably look after that are mon-fri 9-5 jobs?
And I take it you just mean 3g?

The Status of Network work faults, New/Old are monitored 24/7
and are suppose to be updated hourly 24/7.
Message 708 of 727
1,129 Views

Anonymous
Not applicable

The Status of Network work faults, New/Old are monitored 24/7
and are suppose to be updated hourly 24/7.

The network is definately monitored 24/7 but those people dont update this map, yet you still dont say if your having 2g or 3g issues
Message 709 of 727
1,129 Views

Anonymous
Not applicable

The Status of Network work faults, New/Old are monitored 24/7
and are suppose to be updated hourly 24/7.

The network is definately monitored 24/7 but those people dont update this map, yet you still dont say if your having 2g or 3g issues


Sorry, I'm having both 2G & 3G issues.
dozer167
Message 710 of 727
1,129 Views