General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Postcode checker manual override required

I tried to top up a new Pay and Go SIM we have got for an employee. As I want to regulate use I do not want automatic top ups, not do I want to do it over the phone.Unfortunately our billing address, which we have used long before postcode checkers c...

Samsung S7 release date?

Apparently the Samsung S7 is due for release in February.....Rumour says it will have a 4K display...http://www.knowyourmobile.com/mobile-phones/samsung-galaxy-s7/23115/samsung-galaxy-s7-edge-release-date-specs-features-android-m-snapdragon-820PS...n...

Resolved! Are O2 Insurance and Customer Service Pointless?

I spend a little over 200 quid a month with O2 and have insurance on my phone. The touch screen stopped working, I was told that if I had dropped it O2 would cover it, but as it stopped working all by itself I could pay a little north of 230 quid to ...

Billing To Account * Capped Plans - Feedback

Got a random sales call from O2 tonight from a nice guy named Ryan (I think). Anyway he made it clear he was looking to sell me something, and i made it clear I didn't want or need anything. He didn't come over pushy in any way, in fact it didn't go ...

Trying to pay but o2's archaic procedures prevent this

My bill is a whopping £260 this month, as my company wanted me in conference calls in the US. They subsequently want to pay the balance and cannot, as o2 refuse cards without a UK address. In a global economy this is incredibly poor and shows how lit...

O2 Car Insurance (With Drive App)

You guys seen this? http://www.o2.co.uk/apps/drive Interesting, wonder if its underwritten by Aviva

O2 Website Glitches ~ What they need to fix ...

The glitch I found was that on the my O2 myoffers/offers page when you click "sounds good" I am guessing it is supposed to take you to a different page ... but it doesn't it just basically refreshes the page ...

Resolved! O2 Repair Tracker

Any of you guys know how long before a repair job created in an O2 store is visible on the tracker. I have the ref etc but it keeps telling me that no repair exists.

TERRIBLE Customer Service at O2 - Incompetent Liars

Terrible customer service. Went to the edgware branch of o2 to get a replacement sim card. did a security check, had id and bank card and got a sim card. all well and good. gone home, contacted o2 to get the lost bar removed from my account when they...

port request declined for security reasons - notification?

Hello, I just learned in chat the the number porting request I made via the online form on Saturday was declined for security reasons--you'd think someone might have notified me in the intervening three days, so I could try again? This was the first ...