General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

new tech to help people to live safely .....

..... in their own homes, as they get older, live alone, with disabling health & the like just read on my local County Council website about something called telecare it involes discreet sensors being placed around the home to detect occurrences & al...

3G needs to be improved before 4G

3g isn't getting any better around the UK it need to be looked into and more masts are needed one masts isn't good enough come on 02 you can better than that

Resolved! Will I get my £9.99 back?

I attempted to order a new phone online through a 24 month contract and it required £9.99 up front. To complete the order I had to call 02 and they wanted information on passport or drivers license. I couldn't offer these so they couldn't proceed wit...

Windows 10 (latest problems)

I wonder how many people are experiencing problems with Windows 10?Interesting article here about the 'forced updates causing endless crash loops'http://www.forbes.com/sites/gordonkelly/2015/08/08/windows-10-forced-updates-causing-endless-crash-loop/...

Bloody joke!

I have been in a queue for 1hour and 20 mins!! What the hell is going on. Has o2 ceased trading or got rid of all of its staff. The dumb thing is they have no one on e online chat either.Makes you wonder if they really want you're business.Please cha...

S6 and S6 Edge firmware update.

Gives the features of s6 edge+ and the new style too.Old..New. Also brings edge apps And customising where the edge pull tab is Also, such things as youtube broadcast, direct from camera.Surround shot is also now available for those that wish to make...

Resolved! iphone 6 plus - no Cellular option?

I've recently got an iphone 6 plus which i'm more than happy with however my wifes iphone 6 has cellular in her settings whilst my 6 plus is 'mobile' only with no cellular option in settings at all - is this normal?? Does it make any difference? Chee...

Another one...

Just remembered something, thought I'd share. Had this Refresh contract and paid off the Device Plan. So, thought to chance my arm and see if O2 offers me some better deal compared to what I've already had. So, here I'm getting in touch with the Upgr...

Resolved! BT mast ownership

Just a quick question - someone I know went into a three store today as they have a problem with the phone - the staff said there mast 'up the road' is owned by BT and has a fault, so we can't find out what the problem is - this sounds like 'fobbing ...

Resolved! The geographical definition of UK

Does O2 know something that the United Nations doesn't? Jersey, Guernsey and the Isle of Man are part of the UK last time I checked.