General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Upgrade phone call - Outbound Team

On Thursday evening (3rd November) I received a call from the O2 Outbound Team from phone number +44 344 826 0202. This was regarding an offer of an early upgrade where O2 would "buy back" my outstanding phone and offer an upgrade. When I received th...

phone hacked

I cannot access my samsung s5 neo handset I think i have been hacked. The phone was used on g mail within an hour and i havent been able to get into phone., any help would be appreciated

laptop keyboard design fault

Caps Lock key = there is no light on my laptop keyboard to indicate when the Caps Lock key is 'activated' Yeah, I've only just recently noticed this ... but ... whey keying in a password generally & the display is in 'disguised mode' ... bearing in m...

Calls which come through as 'Private'

Private calls ...they're not necessarily ... spam / nuisance / marketing etc calls imhhe (in my humble honest experience) Private calls can be from medical people at the town's GP Practice I go to ... but ... if eg the receptionist or an administrati...

Resolved! Unlocked 02 phone and BT but 02 updates

Follow on from this post:- community.o2.co.uk/t5/Android-Devices-Samsung-HTC-Sony/Unlock-02-phone/td-p/1011941 My Galaxy S5 phone has now been transferred toBT Mobile Yesterday I got an OTA OS update (guess was mainly security fixes; phone already up...

Resolved! 14 day period

Hello there, I've just opened a new tablet contract with o2 for the Alcatel Plus 10, I received the device yesterday and after using it I find it's not that good performance wise I wasn't expecting much for £15 p/month but it's just a bit sluggish, I...

Crazy bills calling abroad

I am being charged over 300p a month becuase i make calls abroad. Any solution? Any help?

Resolved! Spam messages from 66 111 and premium service account charges

On saturday I received a spam text from number 66 111 with the words:"http://russian-amateurs.com and enjoy your hot babe videos. Help? 02035981581" This I forwarded to the O2 spam reporting text number 7726 along with the originating number. Today I...

Resolved! no htc 10

Heard that o2 aren't going to be stocking the new HTC 10. Hope this isn't true. Not everyone wants a Samsung Galaxy S7.I don't anyway !

Resolved! o2 security and identity

Hello, I am finding logging into Myo2 as an infrequent user a puzzling experience. I can reset my password using my username.But on confirming the new password, I am asked to enter an alternative email which the screen also calls "new username". I do...