General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! unlock a pay as you go phone

Hi, I am a pay as you go customer for three and a half years. I have long ago swapped my original 02 Huawei phone for an upgraded one. I decided to check out SIM free offers and found one offering more than twice the minutes, three times the data for...

Resolved! swapping to a nano sim

can anyone help, i have an older sim and a new smartphone to put it in but i need a nano sim that i can use in it and that will retain my current number, is there no way i can arrange via email for one to be sent to me or will i have to go into an o2...

Resolved! Tariff renewed when i changed my phone

I changed my phone a few months ago as i couldnt get on with Iphone and wanted to go back to Samsung. I traded in my phone and got a new S6 but checked my account today to find that my airtime tariff had been restarted from this date to??? I thought ...

Resolved! Phishing SMS

Be warned, messages coming in (apparently from the following number +447512708611 are phishing attempts. I would like to know who to forward that SMS to in O2 (and what number to use), so they can follow up and block it for everyone. Thanks, KML.

What has happened to the O2 shops?

I have always found that O2s customer service is much better than the other mobile providers I have dealt with (3 being the only one I've never had dealings with). The staff in the O2 shops have always been knowledgeable, friendly and helpful. That i...

Refund issues.

Well I pre ordered an iPhone 7 and after the fiasco of the non delivery of my handset for pick up at the local O2 shop and then the texts saying prepare for a long wait I rang around other local O2 shops and discovered some stock. So I cancelled the ...

Resolved! 02 Travel- message you are not subscibed to a mobile data service

I have sim only contract but also 02 travel and when I am abroad I get the usual text that says welcome to X you are on 02 Travel. I am chrged the travel fee. however i cannot get the mobile data as I get a message that I am not subscribed to a mobil...

Resolved! retrieving voicemails from abroad

Can anyone help me to retrieve emails when abroad? I am in Argentina, and 901 doesn't work. When I follow the 02 advice and dial the number which they have sent by text (0044 7461 723 760), it doesn't work. Any suggestions?

Resolved! Customer service complete dissapointment

Decided to get a new phone from O2 for my wife...- I paid off my phone contract and got another contract with new phone which I gave to my wife. She at a time was on Three network, so asked to unlock it what went more or less smoothly. I was looking ...

Loan phone

I tried returning my loan phone today. They didn't tell me I had to keep the cardboard box. My wife thinks she's thrown it. Currently, o2 will not return my £25 because of the box. This is ridiculous, I have the phone