General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 have taken my broken phone and swapped it with a replacement that has someone else's data

I have several phones with O2, and am so sorry that I even bothered to get one from them!After various issues over the past 6 months, I'm now at my wits end. One of my phones was damaged, so I used the insurance service I pay for, and sent the phone ...

Resolved! Direct Debits

How do I set up a Direct Debit on line to pay my o2 bill?

o2 Travel increases

Typical high handed O2 "take or leave it" I use my 'phone as "A 'PHONE" not a mobile computer, for e-mails/data etc! It seems that I now have no option but to come off the, previously good, O2 Roaming, as it was called, as I do not see why I have to ...

Resolved! My O2

I'm tempted to activate this on my Lumia 640lte phoneBut I'm a bit cautious ... is it safe ?I know I'm most probably being over cautious, but its a new thing for me

Resolved! O2's rubbish service is becoming legendary...

So I get this phone call from an 02 call centre. On Monday The usual "are you happy" . and, Does anyone else in the house want to upgrade. So I said yes, my partner does. Someone took all the details, and because he got the birthday date wrong, the o...

Resolved! Not a VAT Invoice?

I need to include my previous month's mobile bill in the expenses of my new company but my bill, despite clearly showing the VAT element, states it is not a VAT invoice. Can I still include it as an expense?

New O2 Travel rip off

So the new O2 Travel is going to include texts and calls as well as data allowance for the daily rate of £1.99 "The £1.99 charge will be triggered automatically when calls or texts are made to other O2 Travel destinations including the UK, or when da...

Web site experience

I have just spent the best part of an hour trying to use your website to buy a new phone. I never had such a frustrating shopping experience online. My current phone has become unreliable so I wanted to buy a new one. I found the model I wanted on yo...

Resolved! Blackberry Z10 and O2

I wonder if anyone here is using this combination of phone and business contract? I have been using a simple non-smart phone, but have been persuaded that I need to get a smartphone. I bought this (non-current model) Blackberry Z10, and went to an O2...

Resolved! Rogue caller

I have been charged for a "call" of almost 2 hours duration to a number that I have no record of. It turns out to be an organisation called Moneyhelp Marketing. The number is shown as 08439740489. I phoned it to find out the name and ceased the call ...