General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! O2 Repair Tracker

Any of you guys know how long before a repair job created in an O2 store is visible on the tracker. I have the ref etc but it keeps telling me that no repair exists.

TERRIBLE Customer Service at O2 - Incompetent Liars

Terrible customer service. Went to the edgware branch of o2 to get a replacement sim card. did a security check, had id and bank card and got a sim card. all well and good. gone home, contacted o2 to get the lost bar removed from my account when they...

port request declined for security reasons - notification?

Hello, I just learned in chat the the number porting request I made via the online form on Saturday was declined for security reasons--you'd think someone might have notified me in the intervening three days, so I could try again? This was the first ...

Recent downgrade thanks O2 agent Aerial Direct

I recently had the misfortune to have a call from an O2 agent Aerial Direct. I have been with O2 for over 15 years and upgraded my phones and services with them as I had always had a good service from O2 no real complaints. The call from Aerial came ...

Try The Tech - Microsoft Lumia 640 LTE Review

Try The Tech Review – Microsoft Lumia 640 LTE Firstly I would like to thank O2 for offering me the chance to try out this device. Being a keen Microsoft enthusiast, it has been interesting using one of the lower end Lumia devices. My review will make...

Resolved! Double Billiing

Sorry, this is a bit long, but I'd like to offer this case as warning to other customers.We used to have a business phone account, with three family members using it, SIM only. On the 19th May 2014, we went to an O2 store to swap to three individual ...

Vodafone & EE - Complaints On The Rise

People complaining about phone companies (and Pay TV) are on the up, with Vodafone and EE topping the unenviable pile of most complained-about companies in the field.Ofcom have said that it was “disappointing” to see a rise in the number of complaint...

Resolved! Give phone to someone else

I have an iphone 'refresh' contract with o2 that ends in July 2016. I have been given a new iphone from a different provider - BT. I want to give my old phone to my son (and he use his own number on that phone) and continue to pay the monthly fees un...

Resolved! Upgrading Business Account problem

Has anybody else had problems upgrading their business account? When I recently tried to log in to my busines account I was told "All customers that have not signed into My O2 Business since December 8th 2015 will need to update their details. Click ...

202 WHO ?

Called 202 at 19.55 to be put on hold while 20.20 then the phone went dead so I called back, went through the switchboard again to be told they were closed at 20.27. Im sure it says 9pm ! or was it because I was calling about changing providers ? (be...