General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! AUTO TOP-UP

I tried sending this as a response to an O2 email but it must be a 'no reply' address, as it didn't go through. This is at least the second time auto top-up has failed. None of your list of three possibilities seemed relevant to my situation, so that...

Resolved! Cannot make call to vote on BBC Sports Personality of the year!

Tried to phone one of the mobile numbers (6228201) for mobiles to phone to vote on the BBC Personality of the Year event. Call cannot be made "call failed"! How come?

Missing Voucher

I ordered a new ipad for click and collect. So after waiting for 30 mins in the most disinterested disorganised store in the planet to collect my shiny new ipad, you can imagine I was frustrated when i got home and opened to discover the voucher id b...

data roaming

Hi I have been told by 3 different 02 customer service advisers that i can take my hauwei e5770 hotspot to spain .When i get there just turn it on and use it as normal ,No extra bolt on to buy .no extra data charges .still the same data plan of 30g. ...

Resolved! Shocked! Purchase of nearly new phone

I have purchased a nearly new phone from o2, this a phone for my son. I have discovered that the sim they have given me is still in use or only stopped 3 months ago! What is going on? The phone was rang 3 times by a woman who said it was a friends ph...

Resolved! contract with o2

Dear People, I,m very unhappy with o2 shops , went to one of the branch to register for new contract but completely misguided and wrong information obtained . Planning to take a consumer account contract more specifically a student account but end up...

Resolved! Keeping my current pay as you go package withnew phone

My husband would like to buy me a new phone for christmas. I am currently pay as you go and top up £10 a month and any credit left over gets added to my new balance.I have heard that you can't do this anymore. Is this true as I would like to keep eve...

Resolved! Your reference number: 1392955

Dear Sir/Madam, I had ordered 3 iPhone 7 devices today then I got an email to sign the contract but since I got the email at 12.34 since then till now I have tried many times to go to the contract but each and everytime it says my password is wrong, ...

Resolved! Payments on my PHONE that are NOT MINE!!!!

Two SATURDAYS AGO I travelled on a very train to London!! While I was on the train NAKED Ladies appeared on my Phone so I switched it OFF!! Later when I was Travelling back ...A bill came up on MY PHONE for stuff i have never had from Supposedly from...

Argos vouchers priory

For the last few years I've had an 02 reward of an Argos voucher on priory but haven't had one this year has anyone else? Thanks