General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! would like some advice please

Hi all, i posted a short while ago about an issue i had with O2.Basically ordered an iphone 5C and didnt like it, didnt even open the packet or use the phone, returned the phone and cancelled the contract all within the 14 day cooling off period. Was...

4G Signal

Hi there, I'm new here. I wanted to know why 4G is bad in the London area. At Clapham Junction station I can only get 2G and when at Victoria waiting for a train to leave there is no 4G for platforms 9- 12 and I cannot do anything on 3G as it seems j...

Resolved! International tariffs/options - Advise needed please!

I am due to be going abroad working for a couple of months, I was just wondering if anybody could advise me what to do with regards to my SIM/tariff etc. I have an Iphone 6 with 9 months to run on my contract which is unlimited minutes, texts and 5GB...

Female O2 operator in cape town, south african about 25 she said

Hi i would just like to point out that the high level of service has increased even more and thanks to this lovely woman who i cannot remember her name my issue was resolved in minuites and i was more than pleased with the level of care. Many thanks ...

Error Message trying to complete an over-the-phone order on the website

Had a bit of a nightmare trying to complete an order placed over the phone today. It's all sorted now (I hope) but here's the short version:-Wanted to upgrade handset and also buy a tablet.Upgrade was processed fine, then passed to new connection to ...

Just one contact not receiving my texts

I've an iPhone 5c & my wife has an LG. Since the weekend she is not receiving any texts from me. I can get texts from her and we call call & WhatsApp no problem. Both phones have been switched off & On, and both Contact details have been re-entered. ...

Resolved! Signal issue

I recently upgraded my sim only account to another sim only account. I got a blank sim and swapped it (as I thought a new sim would improve my signal). Maybe it is a coincidence but, at first my signal was loads better, but then it dropped quickly. P...

Resolved! Are O2 incompetant?

Hi all, i returned a phone i ordered before Christmas within the cooling off period, i then telephoned to cancel the contract and check that the phone was recieved ok. Was told that phone had been recieved and that the contract would be cancelled, wa...

Horrified customer

This morning I have opened 3 default notices from o2! That would be reasonable if I was a nightmare customer and dodged payments, but I have about 7 different contracts running and am rarely late making a payment. The three notices are regarding paym...

Resolved! Change of registration details

My issue is that I would simply just want to change the details who the phone is registered to. The phone is registered to myself but to change it to my ex-partners because it is his phone but the phone was registered to myself when we bought it on c...