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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Customer services

Employ more people Employ more people that use English as their first language. Answer calls with in five minutes. Remove scripts from in front of staff.

fedupfred by Level 1: Joiner
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Resolved! Cancel Contract

Hi all- My ex partner took out a phone contract with O2 out in his name that I have been paying for the length of the contract as I have been using the phone- I'm now at the end of the contract and want to terminate it but O2 are refusing to do so wi...

Anonymous by Not applicable
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Coverage, Texts and Eurpoean connectivity

Hi Has anyone else experienced poor to terrible service in southern Spain. Full bars on the signal, so seemingly no signal problem. But Texts wouldn't send. Voice calls breaking up. I just don't recall having this problem before and wonder if negotio...

Anonymous by Not applicable
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Request for PUK Code

Hello and having decided to keep my mobile and move to GiffGaff yes that one, I made two attempts to get a working PUK code one of 30 mins and one of 17mins. Did I get a code yes did it work no so I have taken the transcripts and complained to your r...

Anonymous by Not applicable
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  • 7 replies
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Resolved! Payg

How about putting the correct instructions in the payg sim pack Here's what it tells me to do......To top up to online O2.co.uk/topup doesn't work can't phone CS of payg phone no credit. Phoned of landline to be told 1st top up must be via voucher, n...

Anonymous by Not applicable
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Resolved! Turkish Internet banking

I'm trying to access my turkish Internet banking in Turkey. My uk phone is the registered number and all was okay until last week. Now, I'm not receiving the single use encrypted pin number which is sent by text when I log in. The bank has checked an...

Anonymous by Not applicable
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  • 6 replies
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online chat

how about having an online chat option that people can actually use... it seems to exist on the site but never an agent available to chat with

Anonymous by Not applicable
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Resolved! Unwanted messages

Hi this is patricia can you block no.64405 from sending mesages as its costing me 4.99p each time they send a message ...thankyou ...

Anonymous by Not applicable
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Upgrades to note 7

Tried yesterday to upgrade to to preorder Samsung Note 7, after talking to upgrade staff for 30 mins, completed online order including credit card details, placed order and told phone could be picked up on the 30th, recieved further email stating cli...

Anonymous by Not applicable
  • 7252 Views
  • 41 replies
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