General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Invalid sim

I've typed in my Puk number to many times an now I've an invalid sim so I can't call O2

Resolved! How to apply O2Open?

I am upgrading over the phone and have been told I qualify for O2Open. I have got the code by text buit it says I have to go to a shop. How do I apply the code to my contract - I'm not signing up until I get clarity. Can't get through for hours on th...

Resolved! Buying internet usage via dongle

For the 2nd month running I have bought the ultimate surfer package at £13 but my confirmation email says £15. I am unable to have a 'live' chat as all the advisors arebusy. Anyone had this problem?

Resolved! O2 In the poor house?

I have decided to leave O2 today because.....1. I'm tired of not being able to use my phone to make phone calls or surf the web at home without have to stand in hope in one exact spot to the millimetre for reception that lasts about 30 seconds only t...

Resolved! How can I make a complaint about the customer service I received?

I felt disppointed about my current experience of renewing my contract. My old contract would end this month, thus I ordered a new O2 SIM only Pay Monthly contract, which was 4G data for 4G network and 500 mins and txts. However when I tried to move ...

Resolved! Mast Problems

We had a fault on a mast near us and it was not fixed for 5 weeks, the past week it has been not to bad but today although I had 4 bars of signal could not use phone at all this morning. This is getting very bad and O2 is not providing the service th...

0800 952 4874 - Is this O2?

I've just had a call from the above number. The advisor claimed to be from O2, and claimed to have some 'exclusive offers and discounts' for me. Sounded like they were calling from the north of England judging by the accent. Is this a genuine O2 numb...

Resolved! Future of o2 e-addresses and about o2 account login

Questions on my mind for quite a while.Would be grateful if someone could throw some light on these: Have Sky Broadband since o2 changed us over. But still use 2 of my old o2 email addresses.....QUESTION 1 - can I keep those forever? if not, will o2 ...

Live chat help

I had a very wonderful person called Sagar They were so very helpful and had the Pattience of a saint . They got my account sorted out and helpped me to get my phone fixed too . I do hope they have a wonderful day thank you again for all your help .

Resolved! Private number

Someone is calling my Samsung galaxy alpha on a private number how do l block or get rid?anyone know pls help it has happened 3 times daily for last 3 days