Very poor service in Swindon heigh street o2 shop

[Anonymous]

Subject: Very poor coustomer service

Hi
. I have been a customer for many years . I was called by 02 about a good deal for £18 10 gb of data unlimited calls and text . But I had to clear my old contract which I did over the phone . Then I was told to go to 02 store to take out new contract as payment took 24 hours to clear . I went to Swindon store and arrived 5:15 and waited in the queue . At 5:20 I was seen by the manager Jody who told me they closed at 5:30 so could not do the new contract as they didn't have time . I asked to borrow his pen he gave me when I asked his name he said give me my pen back . Why because he knew I was going to complain . I had waited after paying my contract in for a deal was finishing today . And basically was pushed out the door . Is this good 02 customer service . Now I have lost a good deal and your phone online and store has nobody to help .
Thank you 02

[Anonymous]

I know o2 have enough customers to make money they don't care one of customer leave like me but I think one day they will understand that's wrong

[Cleoriff]

Hi @Anonymous This doesnt sound like the best experience ...you might wish to make a complaint http://www.o2.co.uk/how-to-complain

However, I cant understand why CS didn't do this over the phone for you. I have never had to go instore to take out a new contract. They would have known the payment was cleared when it went through which is immediate...?

[MI5]

@Toby may be able to help or at least feedback the poor service.

[Anonymous]

U right but the person how took my payment on the phone he said I have to wait till today my payment update and he is right on the he did good job I do understand that's why he ask me to go to the shop but after this happen I did the complain on the o2 site but after two days
I recive a call by complain office and he said they investigate but no ans yet I am with o2 last 6 year but now I am very unhappy with o2 Swindon heigh street shop service

[Cleoriff]

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@Anonymous wrote:
U right but the person how took my payment on the phone he said I have to wait till today my payment update and he is right on the he did good job I do understand that's why he ask me to go to the shop but after this happen I did the complain on the o2 site but after two days
I recive a call by complain office and he said they investigate but no ans yet I am with o2 last 6 year but now I am very unhappy with o2 Swindon heigh street shop service

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Have you checked online to see if the offer is still available? If so you could order via this route....

[jonsie]

I wish someone would call me with that offer, I would be on the next fight home

[Anonymous]

Normally the payment would be immediate so you could go straight away to the shop rather than wait 24 hours but If the shop was still open then I think they should've really served you with what you had asked for