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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
  • 6 kudos

Excellent customer service from Lindsey

I have had a problem with my 02 device receving calls ever since I first upgraded and have received lots of unhelpful advice ever since I've rung 02 (have you tried switching voicemail off and on, etc). It has been very frustrating. After a year and ...

Anonymous by Not applicable
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Resolved! Freenet Digital

Can O2 please explain why Freenet Digital via O2 has decided to add £4.50 every week to my young son's bill every week since August? I have not been informed of this hidden charge and not authorised this. I would expect this to be refunded ASAP. Plea...

Anonymous by Not applicable
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  • 20 replies
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Resolved! over charge on 118 118

Hi, I recently rang "118 118" from my pay as you go mobile and was on for a duration of 2 minutes. the call cost me £12, has anyone else had this problem and think that this is way too much to charge for a 2 minute call? how do I go about talking to ...

Anonymous by Not applicable
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  • 9 replies
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Site playing up

I have struggled to sign in this afternoon/evening got a page up sayingIt looks like something's gone wrongWe're looking into it and hope to get it fixed soon.Go back to the previous pageGo to our homepage All i have been doing is trying to sign in a...

Poppysmum by Level 19: Quirky
  • 3226 Views
  • 10 replies
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Resolved! O2 reception

Does anybody else have major problems with O2 reception in post code area WS9... ?We hev 2 iphone mobiles in this house and reception is awful. All other networks seem ok

Anonymous by Not applicable
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Third Party offers

On the 29th December I upgraded my tariff (another 12 month sim only)As soon as it went through I checked my contact preferences to make sure they were unchanged. The only one I wanted information about was O2 Priority. Everything was in order and re...

Third party offers.PNG
Cleoriff by Level 94: Supreme
  • 4450 Views
  • 12 replies
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Resolved! my order

Hi I placed a order yesterday and I had a email saying my order will cone today but I haven't herd anything else since it still says processing your order can some help me with what going on pls

Anonymous by Not applicable
  • 2520 Views
  • 9 replies
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Resolved! MY-O2.com Is A scam?

I received two text messages within 32 minutes tonight which were suppose to be from o2, (Which I cannot reply) one text subject were "Billing" and the second text subject were "MyO2" which read Hi Baza, We're having troubles verifying your account d...

Baza by Level 1: Joiner
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  • 10 replies
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