General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Good news for customers

O2 have announced that they will always make sure customers get their refunds for disputed digital content purchases. (About time O2 complied with the law and made sure refunds go straight back into customers accounts directly.) hopefully this will s...

emergency calls only

Good evening, just wondering if anyone else out there is having issues with calls and texts this evening? I have had the emergency calls notification for the past hour......

DPD - the worst delivery service in the UK

Every time I have ever arranged a pick up of my phone with O2, they have used this service - DPD. Every single time I have had to wait for hours, or after hours of waiting to be told 'that they tried to deliver'. This is LIES. I have been at home, wi...

I'm not happy.

I'm not happy at all. How am I supposed to contact O2 about my bill. When I can't make phone calls?!I'm so angry right now.

O2 failings: unreliable coverage; requires pressure to abide by Sale of Goods Act

25 July 2017. North Hertfordshire. Sandon.Over past two weeks mobile service has got worse at my location (inside and outside property). Delayed reception of texts, banked-up emails; no internet connection at all; sometimes no register recognition to...

Sales not offering loyalty multi contract discounts!!

I've been with O2 since 2004!! I've recently taken out 2 further monthly contracts and NOT offered the 25% and 15% loyalty multi contract discount. CS have just told me it needs to be applied at point of sale and can't be applied afterwards. I am wai...

O2 scam

I'm an O2 customer on a pay monthly data allowance of 500MB which is usually enough for me, so far so good.I found out a few days ago that I could use my phone as a personal hotspot to connect to the Internet on my laptop which is useful at the momen...

Voicemail nightmares

TL;DR my voicemail isn't working and it's proving very hard for O2 to fix.So my voicemail suddenly stopped working.No joy with 1760/1750 (just 3 beeps and call failed)Spoke to a really helpful guy who got the network team to do some magic. Yay - got ...

Re: Lost or Stolen O2 Device? - How to Report it.

Lovely in theory, however I had my phone stolen in Paris. I reported it immediately to O2, who blocked it. Returned home to discover that unauthorised calls had been made AFTER I reported it stolen. I have spent hours on three separate chats to O2 ad...

SIGNAL BOOSTER

The data from O2 says good signal inside and out at LL52 0PH which is not true. Both my wife's expensive Samsung smart phone and my Alcatel Pop 4 give a very bad signal ouside and we have to parade about to get any signal. Inside the caravan the sign...