SIGNAL BOOSTER

Anonymous · ‎30-07-2017

The data from O2 says good signal inside and out at LL52 0PH which is not true. Both my wife's expensive Samsung smart phone and my Alcatel Pop 4 give a very bad signal ouside and we have to parade about to get any signal. Inside the caravan the signal is ZERO. We have been in that area about three years and nothing has improved & yet it depicts a mast not far away.

When we were in sight of the Pant Glas mast the signal was good but now we are nearer the town of Criccieth the signal is appauling. I will be speaking to nearby people to confirm this issue that is important to quite a few of us.

MI5 · ‎30-07-2017

Download the MyNetwork app and report it through there.
Get as many others as you can to report it too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎30-07-2017

And hassle @Anonymous on Twitter, if you can - sometimes the My Network app does not or cannot submit the report, but a screenshot of it to the O2 Twitter team sometimes helps.

Links to O2 Social Media Team here

MI5 · ‎30-07-2017

We were told the app would save the report and send when the phone got a good signal if it wouldn't send at the time, but certainly reporting on twitter won't hurt either.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎30-07-2017

Oh good luck signal in North Wales has always been rubbish

Anonymous · ‎30-07-2017

Can try Tu go

MI5 · ‎30-07-2017

Assuming you have a WiFi connection?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

pgn · ‎30-07-2017

The app *should* do that, but I have found it sometimes balks, sending nothing... especially if your signal is really bad. Can't remember how I got around that at the time.

Links to O2 Social Media Team here

adamtemp64 · ‎31-07-2017

looking at the os online map with terain on the nearest mast may well be shielded by the terain

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