General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Atrocious customer services and selling data on

Hi I have been with 02 for over 6 years now and ive never had any marketing calls nor have i had someone ring me with my own personnel details from a company called ats who is a third party of Carphone warehouse who I’ve never had a contract with, an...

I was mislead by O2, see comments.

Today I had a plan in mind, phone O2 and complain about how bad they are and have my final payment reduced, then head to EE or some other similar bad company. Instead I have just renewed my contract as the O2 worker bee managed to get me a 64gb iphon...

o2 refresh direct debit problems

i am a loyal o2 customer and have had an pay monthly account for many years. At the end of each contract, i choose a new phone online and carry on until the contract ends again. I don't need to give o2 any bank details because they already have them ...

O2 BIG BUNDLE!!!!!!!!!!!!

When my phone broke i was chargered for a big bundle sim as well as the new phone which i was really annoyed about in the first place because we have 5 contracts with O2 why are you tknig more money from us, then when we have tried to use this new si...

Marshmallow on O2

Hi, I have a Nexus 6, 2014 model, but am still waiting for the Marshmallow update - has anyone received this yet? If so, was it via an OTA, a manual flash process....or something else? I am with O2, but bought phone outright and am on SIM only deal N...

7 YEAR O2 MEMBER. GOODBYE YOU ABSOLUTE DISGRACE OF A BUSINESS.

Right, had 7 years of terrible signal, awful customer service, rubbish phones that constantly break and must be sent off for repairs. Do yourself a massive favour, buy a phone FROM CHINA for literally a 3rd of the price eg: xiaomi mi4i/oneplusone/opp...

UKMail are a disgrace of a company

Am I the only one to have had a nightmare of a time with UKMail. Ordered my iPhone 6s Plus on Friday 16th October with expected delivery date of the 19th. The 19th arrived and I received my email from UKMail telling me that the package would be deliv...

Can't connect to London Underground Wifi

Hi, Uptil mid Dec, I was able to connect to O2/Virgin Media London underground wifi, but one day it suddenly kicked me out & ever since it's giving me error "Sorry, we're having a few problems at the moment. We're working on it, so have another go la...

Resolved! New sim query

hi, I've purchased a new p&g o2 sim for my hubbys old 02 Galaxy s4. It has a phone number on the card so following the enclosed instructions I popped it in his phone and it still said no sim. I tried to top up and sign into my o2 to send an activatio...

o2 unable to change your name aparently

Anyone else experienced the appalling service when trying to change your name? I have been trying to change my name with o2 for over 5 weeks now - 4 messages and a written complaint later I got a text to say it had been changed. Only to log in today ...