General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Customer Loyalty

After spending 1.5 hours having an online chat, regarding an upgrade, there seems to be absolutly no loyalty to existing customers, I have been with o2 for 20 years on a monthly contract, went to upgrade without increasing my monthly payment, after a...

Please call me immediately!

Date: 9 August 2017Good morning,You have shut down your email support service and after 15 minutes no advisor is available so this appears to be the only way I can communicate with you given that you have cut me off.My name is Liam Gardner. You cut o...

Email address at bottom of billing email

Don't waste your time sending an email to the link at the bottom of your billing email from O2 email - it doesn't work. Here's the helpful reply I got: "Hello, Thanks for your email, but we have now shut down our email support service." So WTF are th...

Resolved! IPhone 6 WiFi Calling

I noticed that Apple said that WiFi calling in the UK would be supported by EE. Anyone know if that is an exclusive deal, or can we expect O2 to offer the same in due course? Given the appalling reception for O2 I get in our house this would be a gre...

Samsung s7

I want a samsung s7 with unlimited calls and text and 2g data for £34 a month and nothing up front for the phone?

Web Shop - Utterly Furious...

Here's what happened so far... 1. I wanted to get the new Garmin exercise watch and 02 were the only place in my town that I could click and collect the same day. I ordered the item, went in store and there was a 'problem' with my order. 2. The chap ...

Bolt-on went on the wrong iPhone - feeling conned by O2

Is this legal? My BT line died so I used the O2 iPhone App to purchase a £30 data Bolt-on. Unfortunately I have my wife’s mobile phone in the same account as mine and I accidentally bought it for her device (an iPhone 5SE) instead of mine (an iPhone ...

status permantly failed

I am unable to message certian numbers as all I get through is" **STATUS** permanently failed..."How do I fix this?What does this mean? Never happend beforeI have turned my phone off and on again but not helping

NHS Discount

Hello, im wondering how i get ny NHS discount on my phone? Would you be able to help me please?Thank you Nicola

Will this become a legal issue?

Before going on holiday I had a look at the O2 website which states that I will be notified when I have used £20 and £40 worth of data, I thought that seems fair. I "used" data at an airport where the screen was blank and nothing was loading, I thoug...