General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

o2 repair tracking

O2 repair tracking doesn't seem to work for me?It says that the repair has not been found. If I remember correctly I have previously received text when it left for repair and then when it arrived and so on. I have sent it Tuesday 15th and nothing yet...

Resolved! Need 4G coverage in Hindhead Surrey GU26 postcode

Dear O2, I have received a news from you that you will install a 4G network in our area GU26 postcode since October 2016. Up untill now we still have a new poor signal both general reception and network. It is very poor signal overall. Please could y...

subcripition fraud and poor service

Frist thing is no safe guard in place to stop fraud on ppl account which needs to be resolved as a direct source of trusted payment to people's bank accounts. Spoke to 3 agents and they all said they couldn't stop it only remburse me for the extra am...

Poor reception

Wouldn't a lot of poor reception problems be solved if the Ofcom regulator insisted that all the mobile networks in the UK allow roaming.Roaming allows customers' phones to connect to another operator's network if their own service provider is not av...

Resolved! PAC

I want to swap from o2 to another provider. Where can i get a PAC form from

Resolved! If I can't get through to sort out an upgrade I will accept EE's offer instead !

I have been offered a very good deal with EE but have been with O2 for many years and would like to give them the opportunity of matching it however, it appears to be impossible to get through. I do not have the time to wait for chat to become availa...

o2 priority not working!!!

O2 priority is not working. Why does it happen every time.

Resolved! business contract cost

The cost for a business contract appears to be more expensive than the personal contract, for the same 'phone and call plan?

Resolved! Premium & Info Services

Why I am billed for these unsolicited text messages. I think it is not fair paying for messages received from O2 for their promos, etc...

Resolved! How can I put money on another O2 phone

Where on the O2 site can I put money on someone elses O2 phone? Help !!! Gerry