Sneaky o2 travel bolt on

Anonymous · ‎21-08-2017

Has anyone else felt like they have been sneakily charged £5 (£4.99😑) a day for o2 travel outside Europe ? I signed up for a 4 day trip in Greece in May and received one text message, the charge here being about £2 a day. In July I went to Canada for two weeks and was charged £5 a day without any notification/ usages warning etc. It feels like by calling it a bolt on they can get away with saying you signed up for it etc your problem etc. This feels like a phone company who is taking advantage of small print. Basically not putting customers first.

Anonymous · ‎21-08-2017

O2 travel is really sneaky, they add it on for one trip and then it stuck to your account and under the radar until the bill comes. O2 really need to communicate about this and think about customers. This is a money grabbing excise.

jonsie · ‎21-08-2017

O2 Travel is a bolt on which now only applies outside of the EU. It's never been a one off, you either have it or you need to ask customer service to remove it. Live chat can do it for you too.

Within the EU now you use your UK allowances.

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Cleoriff · ‎21-08-2017

@jonsie wrote:
O2 Travel is a bolt on which now only applies outside of the EU. It's never been a one off, you either have it or you need to ask customer service to remove it. Live chat can do it for you too.
Within the EU now you use your UK allowances.

And to be honest for those of us that travelled a lot (before June15th changes) O2 Travel was an absolute godsend. You knew exactly what you had.. how it worked and if you weren't abroad it caused no issues whatsoever. It was also a free bolt on. Not sneaky at all in my opinion...

Veritas Numquam Perit

jonsie · ‎21-08-2017

O2 Travel is a bolt on which now only applies outside of the EU. It's never been a one off, you either have it or you need to ask customer service to remove it. Live chat can do it for you too.

Within the EU now you use your UK allowances.

Having been charged already in Greece before I presume the 15th June, the responsibility was yours to check before going to Canada. Sorry ☹️

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

MI5 · ‎21-08-2017

All explained if you input the country you are traveling to here http://international.o2.co.uk/internationaltariffs/travelling_abroad

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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MercedesS · ‎23-08-2017

Hello @Anonymous, welcome to the O2 community!

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