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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 48270 Views
  • 213 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 38374 Views
  • 45 replies
  • 6 kudos

Poor reception

Very poor reception now in my area now. Only ever get 2 bars of reception and phone calls are awful.

Con123 by Level 1: Joiner
  • 489 Views
  • 1 replies
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Fraud

My account has been hacked and access gained 3 times, in the space of a week.Fraud investigation is a joke.Data protection doesn't seem to mean anything!

Hacked123 by Level 1: Joiner
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  • 3 replies
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How do I collect an order without photo ID

My local O2 store has my order ready to collect, but can't let me have it because I don't have any current photo ID. I recently purchased a Samsung S23 Ultra, which comes with free Ear Buds. I already have the phone, but the store won't release the E...

SJGilbert by Level 1: Joiner
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  • 5 replies
  • 0 kudos

Problems with porting

After 24 years with Virgin mobile, Virgin themselves have moved me to O2. However there was a problem and 24 hour delay with porting causing me huge issues during a time of family bereavement. I was told I was due compensation for the inconvenience a...

Fsg1 by Level 1: Joiner
  • 516 Views
  • 1 replies
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Theft will get you 0 points and DUMPED

Moved from virgin media to O2 without being asked. You have put up my price twice since I was moved. I make 1 or 2 short calls a month and if I use the internet it’s for 3 or 4 minutes a month and then you consider that that is enough to put my price...

PaulL by Level 1: Joiner
  • 847 Views
  • 3 replies
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No way to enable Wi-Fi Calling on Pixel 2XL?

I recently moved to O2 from Virgin Mobile. I'm using a Pixel 2XL. O2 has enabled Wi-Fi calling for me; I can see this on the website, and their Support has confirmed it. This was about a week ago, and I have restarted my phone several times since the...

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PaddyL by Level 1: Joiner
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360 And eSIM Transfer

Just thought I would say that this morning I swapped my eSIM from my S20 to a new S23 As I am on the new 360 system it was simply a matter of going into My O2 on the new phone then Manage You Account and scolling down to Swap your SIMFrom there choos...

Enlli by Level 70: Enigma
  • 1813 Views
  • 3 replies
  • 4 kudos

Best mobile for elderly with tracking

Can you please advise which mobile phone is best for my elderly dad who has dementia. He doesn’t use mobiles much so I do not think an Apple etc would be appropriate. I need a simple phone with GPS tracking so if, when dad goes missing. We know where...

Mocster by Level 1: Joiner
  • 1498 Views
  • 3 replies
  • 1 kudos