General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Reporting Poor Mobile Data Connection

Hello,I would like to report poor mobile data connection on train between Waterloo and Surbiton, more specifically Vauxhall and Berryland, where signal has dropped to just 3G (H or H+) making it almost unusable. And it is only 4G in Surbiton. I was w...

Scam calls to Tunisia

Well that was interesting... On looking at my latest bill in MyO2 I got a nasty shock, seeing a whole string of outbound calls to a range of different but similar-looking numbers in Tunisia: about two every night, at variable times, for variable leng...

Scam Calls - Ofcom Acts, kinda..

This is good news - but needs uptake from both terrestrial/landline and mobile operators:https://www.bbc.co.uk/news/business-59032795

Upgrade from S10

What would be the next handset after the Samsung Galaxy S10? Previously had the S5 etc upto S10. Thank you

Hold music

What’s the name of the hold music on o2 customer service now it’s changed

Totally unbelievable 🤬

I purchased a new zfold and watch to go with it on contract . I was told I had to pre order so I did I waited several weeks on it coming that was fine . I asked to purchase insurance as I did on every phone with o2 for past 15years o2 told me I have ...

NO SIGNAL

My son has an Apple 12 and he never has a signal. We got the phone to keep checks on him coming and going from high school but this area seems to be a dead zone for O2 (SK9), even though they say the signal should be fine. We have swapped the sim and...

Scam phone calls on my mobile

For the last 3 weeks I have had a number of scam phone calls. It started after my partner pick up a call on my mobile phone. So far I have had number of spam calls which I have not pick up. 07577512028 01212840711 07894470966 07469583112 07745396063 ...

Is this a fraud? I'm not an O2 customer....;

Hi all, I've just registered here as I wonder if anyone could help - I've not been an O2 customer for some years. However, I am with GiggGaff. I just got a cold call from 0330 011 3025 from a someone in a very loud call centre with VERY heavily accen...

Feedback

I can't believe it is so difficult to contact customer services to leave positive feedback. I don't want to make a complaint. Quite the opposite. I would just like to say thank you to Tom at the Fareham O2 shop today. He was very helpful in guiding m...