Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...
GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...
I added some data to my account as my airtime data had run out after I (riddled with anxiety) stupidly let the lady who upgraded my phone convince me to get a smaller amount of data. I decided to change my tariff so I wouldn’t have to purchase any of...
I have been passed through multiple advisors and departments, cut off during calls, had my new contract cut off and bombarded with threatening letters… all due to O2 not filing the correct paperwork when I notified them that my mum has recently passe...
I've been charged 5 times £19.95 by Google play on my o2 account. I've nothing linked to Google play. No bank, bank cards, PayPal or o2 account. There's no purchase history either but yet there's this charge on my bill. They want a correlation id whi...
I was called by +442034045568 and told that I had been selected for my tariff to be reduced. The guy on the other end said he was going to send a one time code and for me to stay on the line. I got suspicious and ended the call. I did receive a code ...
I want to make people aware to be careful of O2’s incompetence. My account clearly shows my device is paid off, I have been sent a statement confirming this fact. Furthermore, when you go to my account and ‘make a payment’, it also clearly states tha...
Hello, I'm trying to compare the RAM offered on the various Galaxy A series phones listed for sale on the website. However, there is no RAM specs listed on any phones whatsoever. Is it possible to access this information from O2?
What agreat family we are at
As a number of us on here have been saying, Virgin Media is winding down the WiFi service on the Tube, looks like VM closed it down on the 31st March https://www.ispreview.co.uk/index.php/2023/04/virgin-media-o2-uk-close-wi-fi-hotspots-on-london-unde...
My last post concerned my disappointment with O2 customer service.......just seemed to be going round and round in circles every time I phoned and spoke to someone different, reiterating what I had said before. I followed advice in one of the replies...
Hi all! I'm hoping to gain some advice or hear about other experiences similar to mine when dealing with O2 Complaints. A bit of history leading up to this point: In December 2022 I recycled 3 devices with O2 Recycle, all with payment method to my ba...
