General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Issues moving to a Rolling Plan

Just need to let of steam with my despair at spending 20 mins on the phone to move over to the £15 Rolling Plan, after being told it doesn't exist and I either have to top up and have a Big Bundle or go onto Pay Monthly. (Despite it very clearly bein...

Why do we have these boards instead of asking a virtual assistant.

The link i pressed was to talk to a virtual assistant, which is already a pathetic way around not having to hire enough staff, but I was linked to a board instead to ask my question, which i wont do now. But having boards as well in the way of the vi...

Transfered from VM last week and I'm missing a mobile number from my account.

Transfered from VM last week and I've a mobile number missing from my account, I've tried to contact customer services etc since. I think they are the worst customer services I've ever come across, a really good start to my new supplier.

Signal issues

Hi, I transferred over to O2 recently and I have to say coming from Three, that I had been with for over 10 years, I was shocked at the signal issues I have with you. I never once complained to Three they were brilliant but the network coverage was n...

My order

Hello I've been trying to track my order and it says reviewing my order it says up to 48 hours and its been over 48 hours

Complaint

I placed an order to upgrade. I arranged store collection took everything required. Extremely rude and hostile female refused to provide the order. I have been an O2 customer for many many years. In 2012 when I got married I went into the edinburgh g...

02 BILLING MOSTAKES HOW MANY OF US ARE AFFECTED

Hi AllFor the last 3 months u have been having a lot of problems with O2. They have cut my service although I have paid and have been paying for years not missed a payment. Now the most recent issue is with them adding charges to my account. Anyone h...

refund

hello , i would like to get a refund of my £10 top up money as this has happened three times in a row now. i thought in the last few months there was a technical issue, i’ve been topping up for £10 and ive never actually recieved any data when i’m me...

Apple watch error14 sorted

After a week of shambolic 'service' from 202, which included my phone being switched off for 24 hours, I went today with my dead phone and Apple watch to the O2 shop in Bedford Three cheers for Raima who, after putting in a new sim card in my phone a...

Error 14 Apple watch

Hoping someone can help, I’ve been trying for the last week to connect my watch to data I keep getting an error code 14. I have tried the helpline with no luck? The shops not very close so would rather not have to go to a store. Thanks