General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Data Roaming outside EU/O2 Travel country charges

@Dave-O2 hey, wanted to make a suggestion regarding data charges outside the EU or O2 travel countries. I just moved over from EE to O2. At the moment, when you roam with O2 outside EU/O2 Travel countries, data costs £7.20 per MB which means customer...

Wonder if you can help me. I have been having numerous calls from people in the last month or so say

I have been having numerous calls from people in the last month or so saying I have rang them, but I have not rang them, can you shed any light on this please

complaint

Hello, I am writing to complain. I am really not happy with the service provided today. I am a loyal o2 customer. I have been with the brand about 20 years. So I was annoyed when I went into your shop at WestQuay Southampton to get support. I have a ...

02 rolling plan not as good as it made out to be.

Yes you get more data then the pay and go big bundles and you can roll over any unused data but once in a while o2 seem slow to take off the monthly payment for your rolling plan and twice since I moved to the rolling plane 11 months ago I have had t...

Virgin Media O2 Helicopters Bring 4G Mobile Masts to Island of Islay

This might be of use to some of our forum members :-Virgin Media O2 Helicopters Bring 4G Mobile Masts to Island of Islay - ISPreview UK

O2 and VM

Hi. I have been an o2 customer since before the link up with Vergin Media. While I am perfectly happy with o2, I am not so happy with VM, and am thinking if leaving them when my contract expires. The question I have, is will I still be allowed to sta...

Long Term faulty mast

My local mast in Ruskington NG34 is shown as faulty and has been for over a week. There is no way to report this. Can anybody report this to O2 to get it fixed as I have no indoor or outdoor service.

Roaming calls Eu

I was just wondering I have this number (7802000332) on my bill 3 times now, all calls last 4 seconds. I have goggle'd it, and there is another question on this number, but am wondering what it actually is because I know I havent called it, well unti...

O2 are really the best

After having serious problems with EE, Three and Lyca Mobile, I just wanted to say that I never have this ridiculous headache with O2. All I wanted was a second line with another network just as a back up whilst a family member isn’t well so they can...

Outlook has stopped connecting to email servers, except over a VPN

I have an O2 5G SIM in my router. About a day or so ago I was getting the following message from Outlook when connecting to a number of different email servers: "Task ’[my email account] - Receiving’ reported error (0x800CCC1A) : ’Your server does no...