General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Extremely poor customer service.

Spent over an hour being redirected to same inadequate info on website. Calling no good just automated service answering questions you didn't ask. Gurus page just redirects you through same unwanted info back to square one. Extremely difficult to fin...

Insurance

How do I change my phone insurance?

STAY AWAY - M&J Acquisitions

Very misleading as a company......... they make out they're saving you money but in fact your not because what they fail to tell you is that your tied into a contract for 3 years instead of the usual 2 years that you get with every other mobile phone...

Amazing Customer service!!

Rung up tonight for a upgrade on my phone and I got sent through to Maria, she was loverly and amazing customer service skills having worked in retail myself for 8+ she’s one to be proud off, spoken through everything easily and very understanding, i...

Happy new year all

Handset out of stock

Hi, I specifically puicked a phone which was "in stock", wasn't the one I overlly wanted but needed one quickly. I'm now being told its out of stock, with no estmate when I will recieve it. Why is the website keep up to date as its very frustrating a...

o2 Drive is dead

Had a letter from o2 today, Telling me they are no longer offering o2 Drive car insurance, and all policies will lapse at the renewal date. i wonder how popular o2 drive was, as it seemed to be launched with a wimper and is dying the same way.

Phone number to speak with an O2 agent-how can I speak with an actual human & WHY IS THIS SO HARD?!!

I would like to upgrade my phone and would like to use my current one for my kid with a new sim card. Because of the current pandemic I've been trying to do this online---and it is absoutly impossible to get someone on the phone. A phone company has ...

Ignore as just a rant

I hope somebody higher up gets to read this but I doubt it. And please don't waste your time replying as I'm about to purchase a new iPhone from another supplier and get a new phone number.Maybe people who have had a similar shoddy service from O2 ca...

Disney + Extra

Hi, I've chose the Disney+ extra, but i dont know how to set it up! I've had a code and clicked to redeem it but it says ive already redeemed it, so i click the option for "already redeemed code and its asking for my card details to subsribe?? Even t...