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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
  • 155 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45 replies
  • 6 kudos

Ereaders froze

Kobo (Aqua? )Ereader one glows. It is about 4 yrs old. Suddenly it froze on page. If it is switched on it powers up comes to page but blanks out immediately . Note asks to me to charge the reader. Ive tried 2 chargers with same result. Kobo Ereader 2...

Jenny105 by Level 15: Gaining a Reputation
  • 1 replies
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Resolved! Order is out of stock, after being told it was in stock and ready to ship

So I decided to get a new phone today, rang o2 and ordered a Samsung S3 Mini. Was told it was in stock and will be shipped and I would have it tomorrow. Get a text a bit later saying it is out of stock and would be back in tomorrow... so because of t...

Anonymous by Not applicable
  • 10 replies
  • 1 kudos

Ask bongo

Hi has anyone else had this appear on their bill, my daughters phone has £16 worth of charges to ask bongo all within a few minutes. She says that she has no idea what it is. Thanks

KateR by Level 1: Joiner
  • 1 replies
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Hi, I am going to St Lucia on holiday this weekend and I need my phone to work whilst I am there. Does roaming work in St Lucia?

Colinfday by Level 1: Joiner
  • 1 replies
  • 0 kudos

Scam calls

I have been with o2 for years. I have always had the occasional scam call but usually it is from a mobile number which I generally ignore and they never leave a message. However in the last few months I have been getting at least one call a day from ...


I have received voicemail over the last 2 days which I can not listen to.Automated message says to press any key on my keypad to continue. If I press 1 then the message just repeats.If I press 2, I get the same message. No key I press allows me to li...

Rackers by Level 1: Joiner
  • 1 replies
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Hi I want to change my tariff. I need more internet package. Last date of my tariff is 27 September and I’m not able to change it. Can you help me please how can I cancel my old tariff?

Maryam2 by Level 1: Joiner
  • 3 replies
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Amazing customer service

Today I had the pleasure of speaking to a wonderful, friendly and caring employee of o2, Paul, I’m unaware of his surname but he was absolutely amazing, extremely polite and wanted to make sure that all my issues were sorted in one call, if customers...

Grxzzy by Level 1: Joiner
  • 6 replies
  • 2 kudos