General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

satisfaction text from HQ today

had a feedback text today asking what I thought of 02. I was not very happy with coverage and will not be recommending the service.Funnily enough, I was outside my unit a while ago and text the wife to get her to get dinner started. My unit is 5 mile...

SM-T510 cable

Can anyone help need a new cable please.? SM-T510 cable will also fit my phone SAMSUNG A52 5G I don't want to be buying any rubbish that not going to work and is fake

Staff at Ashford store are amazing!

Big thank you to the staff at the Ashford store with a special thanks to Ellen for the excellent customer service we received yesterday My wife and I popped in to upgrade our phones and the service and effort that went in to making our experience a p...

Possible fraudulent text

Had a text claiming to be from O2 saying they want to process a refund of £19.16. They asked for a card number and expiry date. Just want to make others aware

Well thanks O2 - more for less

So just upgraded my SIM only monthly contract and got more data for lower monthly cost. Can't ask for more than that! Admittedly I did go from a 12 month contract to a 24 month contract.

Which phone is better?

Iphone XR / Iphone SE or Iphone 11?

Air time cost differenced

Serious question here.How do O2 justify the huge differences in cost for the same airtime plan?Looking through the site for an upgrade today and for my airtime plan I chose the following for any phone I looked at.£0 upfront24 months5GB dataThe price ...

Coverage and mast problem CA10 3LU

Since May 2022 mast at CA10 3LU has had problems.Engineer's waiting to fix mast, but having to wait while dispute with landlord who owns the land where the mast is situated is resolved COME ON 02 GET IT SORTED

Why is ring time capped at 30 seconds?

I've known for a while that the maximum time you can set your phone to ring for before it goes to Voicemail is 30 seconds, but Which says "...most providers set a cap at 30 seconds.". I wondered if anyone knows a) whether this is really a provider im...

O2 PAYG vs O2 Contract Internet Speeds

Hi, I have recently moved from a Vodafone contract to O2 PAYG. I have noticed that internet speeds on O2 appear to be quite slow considering how good the coverage is in the area. Colleagues in my office who are on the same model of iPhone with O2 con...