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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 39491 Views
  • 204 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 33144 Views
  • 45 replies
  • 6 kudos

5g SIM swap

Got cold called to update phone and upgrade contract, both at least 4 years old. So went with it new contract £32/month and Galaxy 5G all arrived Saturday with 5g sim built phone from old one all ok, then did the SIM swap and nothing. Rang Sunday and...

Ribbo by • Level 1: Joiner
  • 1585 Views
  • 4 replies
  • 0 kudos

Trying to contact O2

Arghh! I have been trying to get through to O2 to order a replacement SIM for the last hour, the call gets to around the 15 minute mark and then their IVR cuts me off. I'm on call number 4 now, reception is fine, I've even tried calling from a non-O2...

garetc by • Level 7: Part Timer
  • 2179 Views
  • 4 replies
  • 0 kudos

Phone due tomorrow

Phone is estimated to be delivered today, its at a local place is it definitely going to be delivered to as had a few hiccups with DHL in the past. Many thanks

Data warning

Hello, I have been given a 2GB data warning but I have 75GB of data on my contract. I'm confused why this has happened. Please can I have support. Thank you Henna

HMahmood by • Level 1: Joiner
  • 899 Views
  • 2 replies
  • 0 kudos

Nothing Phone (1) Camera test

A colleague from LinkedIn already has the phone, and created this camera test video.. looks pretty impressive! https://youtu.be/S2rouwuM9fA

adec by • Level 7: Part Timer
  • 1179 Views
  • 2 replies
  • 1 kudos

Appalling customer service

Hi so I have been a customer for over 10 years… so old it was even called BT cellnet at that point. I have all my family accounts with O2 as well. More fool me. There is no customer service and loyalty does not get rewarded. In the last 24 hours I ha...

Andy5024 by • Level 1: Joiner
  • 1691 Views
  • 6 replies
  • 0 kudos

New sim, nothing happening.

Lost phone, requested new sim, didn't look like it was turning up, was sent out another one.The one that took 4 days to arrive turned up, placed in phone, tried going through myo2 swapmysim, sending a message to my number that i think is completely b...

Thank you to Customer Services

Dear readers I had spoken to a very nice person called Aziza on the phone yesterday regarding my call waiting function that is problematic for two months now. I have raised two complaints in the past for it, spoke to 3-4 colleagues of her over the ph...

NOTHING Phone(1) Launch

just watched the launch.. amazing phone! ..and this is an O2 exclusive phone... prices from £399 - £499 ..camera seriously good.. first major collaboration is with Tesla.. damm my Boss is gonna have to get me one now!!

adec by • Level 7: Part Timer
  • 1685 Views
  • 3 replies
  • 1 kudos
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