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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 4125 Views
  • 35 replies
  • 6 kudos

O2 roaming - speed test results

Thought I might start a thread where people can post their speed test results when roaming, given last summer's debacle. It's been great for me so far.Was at Prague airport on 22 June 2018 and got 82Mbps up / 25 down on O2 CZ.Now in the city centre o...

Gijón, 30 June 2018
GJD by Level 6: Acolyte
  • 14064 Views
  • 64 replies
  • 1 kudos

O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Community Manager
  • 14052 Views
  • 89 replies
  • 0 kudos

Resolved! Being charged VAT on contract

Hi I'm a little concerned. I'm being charged £5 VAT on top of my contract. This is my first contract ever and I wasn't aware of this extra cost as it wasn't stated anywhere. I signed up for £28 a month but on my bill it states this: £25.01 for contra...

Anonymous by Not applicable
  • 15867 Views
  • 13 replies
  • 0 kudos

USB

Anyone able to shed any light on why some manufacturers have taken it upon themselves to unilaterally change the standard lengths of the usb recepticals (female)and jacks (male)? Huawei I'm looking at you here, but not just you!!Micro b of the Univer...

Anonymous by Not applicable
  • 458 Views
  • 4 replies
  • 0 kudos

Poor customer service experience

I was contacted by an O2 customer service representative who wanted to iffer me a deal( i'm a 3 customer) we discussed what i was getting from my current provider, and she made me an offer, a very appealling offer i after say and after few minutes i ...

Alwiya by Level 1: Joiner
  • 941 Views
  • 14 replies
  • 0 kudos

O2 Community > My Settings : Personal Profile

Why, when I change the "First name" field in O2 Community > My Settings : Personal Profile does it always get set back to what it was previously the next day? Bet you it reverts again overnight...

2018-05-13 22_43_24-My Settings - O2 Community.png 2018-05-13 22_46_29-About pgn - O2 Community.png
pgn by Level 58: Overseer
  • 889 Views
  • 20 replies
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Sim Card Holes

What's the term for the plastic holes that once held a 4 in 1 SIM? Ie the things shaped like a cc sim, a standard SIM, or a micro SIM but with a nano, micro or standard shapped hole roughly where the SIM chip should be? They arent really adaptors cos...

Anonymous by Not applicable
  • 1173 Views
  • 10 replies
  • 0 kudos

Google Play Music Madness

It's hard to know where to start with this ridiculous service so I'll posit a series of questions. Why can you only upload your own music from a non-android device? You can upload using Music Manager or the Chrome/Chromium on Windows, Mac, Linux, Ubu...

Anonymous by Not applicable
  • 1646 Views
  • 5 replies
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Newton Abbot Store

What an excellent service at this store. I went into the Newton Abbot store last week to ask some questions and ended up with a new phone and contract. Assisted by Taylor who went out of his way and made sure everything was all set up and working oka...

richardwt by Level 1: Joiner
  • 2037 Views
  • 3 replies
  • 1 kudos

4G Roaming Spain

Hi Everyone,I’m in Benidorm on holiday for a week didn’t think i would get decent 4G speeds here with O2 but I’m surprised I’m connected to Movistar and getting speeds of 20-60mbMusic streaming and live streaming apps work fine to, I’ve not had any s...

Rubbish o2

O2 are criminals, gangsters and consistently LIE !!! I've been dealing with these criminals for at least 4-5 years. They allow any tom dick and Harry to tap your phone, and not do anything about it ?? Three times this tap was supposed to be taken off...

nyne9 by Level 1: Joiner
  • 3211 Views
  • 7 replies
  • 0 kudos