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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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The impossible benefits

Hi O2 - whats the deal with the impossibly hard to obtain Odeon tickets these days?? Ever since the dates and times tickets were released, First Wednesday, then Friday, now back to Wednesday at a different time, they are like gold dust. I used to enj...

Virgin media

O2 have offers if you are on Virgin Media. I dont have any choice as we are unable to get VirginMedia in our area. We should have the option of another offer.

Ganmar1 by Level 1: Joiner
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Appaling O2 service, failing to adhere to contract and attempted theft. Will Complain to OFCOM

I had the misfortune to sign up to a Virgin Broadband - O2 Volt contract and have to deal with appalling customer support and poor service particularly from Virgin (lots of broadband outages, faulty equipment, engineers leaving before fixing faults, ...

Dave24 by Level 1: Joiner
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  • 10 replies
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Tariff increase

Just received a nice email saying the monthly cost of the handset is rising by 13% due to the rise in inflation. Good job this is mirrored by my 13% increase in wage…oh wait Done with O2 once this contracts over

Kev11 by Level 1: Joiner
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  • 20 replies
  • 4 kudos

Retail price index increase!

Morning, received my notification of annual increase in line with RPI (retail price index) this morning. 13.4% increase WOW! as your letter states Mr Gareth Turpin, apt name really - related to 'Richard' D 1 CK Turpin by any chance, any how, at this ...

O2 Live Chat - The Worst

Apologies - this is mainly a rant .... but just how frustrating is it trying to get any customer service out of O2? It's the worst experience out of all the utility companies I use. Can it be that O2 do this on purpose to make it difficult for users ...

BizBaz by Level 1: Joiner
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Football match connections

Just moved to O2 and surprised at the lack of data connection when at a football match or in a crowd. I had full 5 and 4g bars, but was useless. I understand that a lot of users are using the same service, but I have a work phone from EE and it works...

Daytona by Level 1: Joiner
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  • 3 replies
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Price Increase 2023

Don't know about anyone else but I won't be upgrading as not only have the prices been hiked (usury) btw after a 20% increase last year, now 17% this year, which I find disgusting in a cost of living crisis but when you look to upgrade they have hike...

AndreaC by Level 1: Joiner
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  • 4 replies
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