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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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  • 234 replies
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
  • 45166 Views
  • 45 replies
  • 6 kudos

Switched providers but still getting charged with a direct debit

Hello,So recently I've switched from o2 to Sky mobile and kept my same number. I have also deleted my account on My O2. I am still getting charged for my monthly rollover plan. I contacted o2 and they said they've taken everything off the system thei...

Jason10 by Level 1: Joiner
  • 2613 Views
  • 3 replies
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account canceled

Why have you disconnected my account for phone number (REMOVED) I want this account to continue

Clarenev by Level 1: Joiner
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  • 2 replies
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Acer Aspire Laptop - As I type script is moving about the screen, sometimes a blank screen ... ?

I have asked this question quite some time ago - feels like eons ago, but can't find where ... ?It is annoying and I don't touch type as much as I used to do.Does the system need a de-frag ... ? Is there anyway I can look up what questions I have ask...

Swapping an old number (legacy) to a new account (TERRIBLE CUSTOMER SERVICE)

I have never received such poor customer service in my entire life. I was on hold for hours last week, told a form had been submitted to change over my number after numerous account verifying, which apparently was never done. I have had to ring up ne...

SRC by Level 1: Joiner
  • 1592 Views
  • 3 replies
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O2 Scam -

RE: Default Notice & Bill & Lowell notice of outstanding paymentAgreement number-1055781018 I am writing to dispute a notice I received relating to a bill for services I have not agreed to. There has clearly been a fraudulent agreement made in my nam...

Free data from O2 !

VIRGIN MEDIA O2 OPENS 250 MORE NATIONAL DATABANKS AND BOOSTS FREE MOBILE DATA THIS CHRISTMAS - Virgin Media O2https://news.virginmediao2.co.uk/virgin-media-o2-opens-250-more-national-databanks-and-boosts-free-mobile-data-this-christmas/ All UK Virgin...

Oxonian by Level 41: Prodigal
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  • 1 replies
  • 1 kudos

O2 won’t reply to me , still charge for me a phone that they have blocked

I’m going to be brief here, as the story is so long at this point. simply put, my phone was blocked son august 8th, it is being investigated for fraud by o2. This began after I called o2 and identified 4 payments coming out of my account that were no...

Set up

Hi,I have an iphone SE2000 and would like some advice. It has a SIM installed for O2 pay monthly and also an Esim. I appear to have 2 lines with the same number (Business and Mobile Data). Can someone please explain how to set up correctly and what t...

Recent experience with O2 insure claims team

Just wanted to leave some feedback for my recent experience. Made a claim with O2 insure for my phone. O2 policy has changed and the process of obtaining a replacement took a week instead of 24-48 hours and involved paperwork due to my postcode being...