I suppose any forum setup that gives a financial incentive is open to the kind of posting that you've mentioned. Personally I prefer asking a question in here if it's not account related, as I know I'll get helpful and honest "customer perspective" replies.
Before using this forum, I didn't know quite how bad a rep both live chat and anovo had. With that extra info, any kind of interaction with cs is always (by me) routed through 202.
I've not had to use the repairs service (touch wood) but if I did, I'd definitely be heeding the advice handed out in here rather than the boiler plate response given out to the masses by O2.