General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! cant connect my new upgrade to 02,

Got my new upgraded phone today. Put the nano sim card into it, cant get it connected to 02 network, got a few texts telling me how to set it up, but they sent them to my old phone an sim, old sim wont fit into new phone, rang them today and they sai...

Resolved! Webmail not working

HI all, is anyone else having problems logging on to webmail? I can access my o2 accounton the o2 site but the webmail feature just times out and doesn't connect. Been like this since early this morning. Contacted o2 via live chat and got told to con...

Resolved! forever waiting for someone to answer....

So tired of waiting for an o2 agent to pick up. I've been on hold for 20plus minutes each time i have tried to call yesterday and today. Tired 3 times in total. It's not possible for me to sit endlessly on hold.I was planning to upgrade and renew my ...

Proof of Purchase Nightmare

Ok i have spent a week now trying to obtain a proof of purchase document from o2. It has been a nightmare i have been in contact with customer service no less than 10 times. A number of times i have been told the document has been sent and to please ...

Resolved! gold keyboard

Just thought I'd give a nod here to Go Keyboard. They have a beautiful gold and black keyboard with swipe function which goes beautifully with the platinum gold s6 edge x

Disgraceful Customer Service

Exactly one year ago, I upgraded my phone. However, it did not suit and I returned it within the period allowed. Although I have spoken to O2 on numerous occasions, and despite their promises to amend and refund the account, I am still been billed fo...

Resolved! 4G

Just got my Samsung S6 and 4G coverage is good in my area. My phone settings are set to 4G/3G/2G auto connect. On the O2 website https://www.o2.co.uk/4g/setup/ you enter your number and a code is sent by text. When you enter the code you are given th...

WiFi abroad..a query

You know I am a technophobe.... that goes without saying but I have had some major problems with the WiFi in my apartment since I arrived in Spain. Not with my mobile... but both laptops. Never had an issue before.The Wifi company is a small one run ...

Resolved! Irritated - cannot get through for assistance on helpline

I have just wasted nearly an hour of my life on hold during three calls where I keep getting disconnected after 20mins of hold music. I am now getting really aggitated. Seriously, can someone call me on my number ending 615 before I go bucko.

4g at Heathrow airport

coverage checker and my network app both say good indoor but only seeing 3G so reported via my betwork app . At least the Heathrow wifi is working