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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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Absolute shocking customer service

Been with o2 for over ten years and was made to feel like a second rate citizen because u asked if they could match an upgrade price I had been offered by a competitor. Explained I really wanted to stay with i2 and was willing to meet half way and dr...

Anonymous by Not applicable
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Resolved! My bank didn't like TuGo when activating new card!

So like an idiot I lost my debit card last week, and my replacement arrived today. Anyway instead of receiving a pin through the post I opted for the text service once my card arrived..So far so good. I was indoors and I don't get a signal so always ...

gindygoo by Level 25: Hard Hitter
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Resolved! No faults in area when clearly there is!

I reported an issue in the MK46 area where O2 is just rubbish, i can just about get 2g service people are telling me they are trying to call me but are not getting though. I report it to O2 and all i get is a lousy text message stating "We've been ch...

Anonymous by Not applicable
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Resolved! POOR customer service

Last Friday I went to one of the O2 stores to get help with my phone that would not send text messages. Anyway, since I have temporarily changed to Pay as You Go, which was couple of months ago, I was unable to send text messages. If I tried to send ...

Anonymous by Not applicable
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Resolved! Question about Click and Collect

Not sure if this is the right place to post this, so please redirect me if it isn't I ordered an iPhone 6s Plus on Friday night and was told I would be able to pick it up from Tuesday. However, I checkd the tracking status and it says it is 'Out for ...

Anonymous by Not applicable
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Phone fraud!!

Hello all, Not sure if anyone else has had this issue recently but here it is.... On monday this week around 5:30pm I lost all service etc on my iphone 6..could not make any calls or receive them. I restarted and went through all the usual steps but ...

Anonymous by Not applicable
  • 2467 Views
  • 7 replies
  • 0 kudos