General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! live chat advisor v____e

Just had a live chat with one of your advisors and would like to say a huge thank you, he promised to sort out an issue i had so fingers crossed , he was very good and hsd fab customer service skills one happy o2 customer

Resolved! Iphone 6S Sim Won't Activate

Hey, hope someone may be able to help me.I upgraded my Monthly contract yesterday from a Samsung to an iPhone 6S. When I picked it up in the store, the guy told me he had set it all up, and that it would 'activate' within 24 hours. 24 hours later, it...

Resolved! 4G Data Roaming - EU/Czech Republic

I recently travelled to the Czech Republic, and made use of O2 Travel. I was in Prague for a week, followed by Brno. Although it was all very smooth, and £1.99 per day for unlimited data is a pretty good deal, my only complaint was the lack of 4G dat...

Resolved! Poor to no signal, Swansea

As it states, poor to no signal in the Swansea area of South Wales. It's like living in the age of dial up. Taken me 5 minutes just to get to this page! £39 per month and my S6 Edge is practically rendered useless for anything else than making calls....

Resolved! O2s 3rd party marketing

Who can I complain to in O2? It seems they make it very difficult to log complaints.I have just recieved 2 annoying and abusive calls form 0800 064 1087 claiming to be O2. I know for a fact they a 3rd party call centre in Manchester that used to go b...

charger port and charger

Am having problems with my charger port and charging my phone. When I put my phone on charge it doesn't charge. I have guarantee on my phone so will it cost to get a new charger or get my charger port fixed?

Not accepting discount - told to leave O2

Hi - recently looked to upgrade my iPhone to an iPhone 6S. I get 30% discount with my firm at both O2 and Vodafone. I was told by O2 in store and agent I cannot use my discount code until released by O2 and made available on 6S (no date could be prov...

Resolved! Order online , money gone , no one can see an order at O2

I out through three orders , as Internet was playing up saying error , checked bank straight away and money has gone out my bank ,rang O2 and they say I haven't placed any orders !!!!Well I no I have ,and money has gone ,Don't no what to do now ,They...

Resolved! Network Issues in Wye Valley

Has anyone any idea what is going on with O2 network in the lower Wye Valley area. Since Wednesday this week there has been no signal. I check the O2 network status and it has been saying there is a mast not working. OK that explains why there is no ...

8/9/2015 crap customer service call time 20:20

i am currently on 'hold' since 20:15 pm its now 20:45 and i can hear all O2's customer service agents laughing an joking amongst themselves. these so called proffessional customer service agent are a JOKE my money every month pays your wages you shou...

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