General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Why is contact with O2 impossible? For over a year I have the same problem.

Why is there no way I can send an email with my problem, and a get a return email with a Ticket Number, and just wait for an answer? Always, previously when I check, chat is always busy, try later.There is a phone call option, where I am supposed to ...

Resolved! Text message being classed as picture messages

Hello, I need some advice please. I'm a new customer to 02, I recieved my new phone yesterday and sent a text to a few contacts with my new number. I've just looked at my account today and I've been charged for each contact I sent the text message to...

My O2 - why does O2 ask me to turn off WiFi?

O2 sent me an SMS to let me know that my " ...latest bill is now ready to view at My O2" The SMS continues "Turn off your wifi and you won't need a username or password to login." They make no mention of the My O2 App which is just as useful, works w...

On hold for 15 mins then cut off AGAIN!!!! 😤

Paid out of my old contract, still with O2. They have completely messed up my payments. Emails asking for payments etc. All paid up fully after numerous calls and now cut off data and outgoing calls and still asking for payment....Absolute joke!! Mak...

Network update for Yateley, Hampshire

On 12th June my network signal dropped like a brick to the point of not being able to connect to the internet, send/receive texts or make phoen calls. After a number of calls to our fantastic customer service team at O2 (not!!!) and being told there ...

Resolved! Friends and family discount on more than one phone?

Hi, I've got F&F discount on my airtime Bill but if I get a second contract would I also be able to get the discount on that or is it limited to one contract? Any ideas?

Resolved! Visiting Canada

I'm visiting my son in Canada next week, I'm not really very switched on about my phone. I'm nervous about incurring heavy costs, any advice would be most appreciatedMany thanks for the support

Forum down

Anyone else not been able to access the community? I haven't been able to log on for 6 hours

No emails

Come O2, PLEASE rectify. I too have no emails just messages saying my details are incorrect when clearly they ARE correct. I am NOT mistyping.Please confirm they'll be up and running asap.

email

No emails for over 24 hours. This is so frustrating as, it seems, nobody can find any information. I cannot contact my family and also I am waiting for some very important information. I've always found O2 very helpful and efficient, what has happene...