Solved: Product warranty/replacement

Anonymous · ‎16-06-2016

Hello, I have a quick question.

I bought a Samsung S7 Edge LED Flip Case, in store on the 26/03/2016. Today, the LEDs on the case have stopped working.

Would I be able to get a replacement if I were to take it back to the o2 store I purchased it from?

I have tried to get an answer from Twitter but they havent responded to my tweet. I have also tried ringing the store 3 times this morning and havent been able to get through.

Thanks for any advice/information.
David.

viridis · ‎16-06-2016

Yes, take it with receipt as it should be replaced. It's not viable to repair most accessories so just swap them

viridis · ‎16-06-2016

Yes, take it with receipt as it should be replaced. It's not viable to repair most accessories so just swap them

Anonymous · ‎16-06-2016

Thanks for the information.

I didnt want to waste a trip to the town centre to be told nothing could be done.

Cleoriff · ‎16-06-2016

It's only 3 months old so should be replaced as @viridis says. Best of luck

Veritas Numquam Perit

MI5 · ‎16-06-2016

12 months warranty - fit for purpose - statutory rights, blah blah blah......
(just in case they play you up ;))

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎16-06-2016

Also, "last a reasonable length of time" just incase they claim it was fit for purpose when sold.

Current Phone: Sony Xperia XZ Premium

jonsie · ‎16-06-2016

If they get obstructive don't forget your legal rights. I think I remember reading that accessories have a 6 month warranty?

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Toby · ‎16-06-2016

Please let us know how you get on @Anonymous and sorry to hear the LEDs stopped!

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