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15 ½ HOURS waiting time on online chat!

Goody2bgoody
Level 1: Joiner
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I took out a new contract with o2 about a week ago. The SIM arrived, but then due to their incompetence and lack of knowledge of their own product I had to wait on their online chat for over 15 ½ HOURS for them to sort it out, instead of the stated already outrageous 30-40 minutes !!

 

Is this normal?

 

After making a point with them, about how disappointed I was, they credited me £6!

 

I would rather, that they put the £6 to good use, like improving their customer service, which by the way is absolutely rubbish!

 

15 ½ HOURS !!!

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Oxonian
Level 36: Perceptive
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That lengthy of time seems to be a tad excessive @Goody2bgoody👍

 

I have not seen such a comment on this forum previously so I think we can safely say that it is not normal.    

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