Where on earth is mycarewebform on My O2?!

[Anonymous]

Apologies if this has been asked before - i can't imagine it hasn't been given the difficulty in finding it!

Why on earth is it so difficult to track down the "mycarewebform" on My O2?  Does O2 not want queries by email? 

Last time I wanted to put my query in writing rather than phone an advisor (my prerogative) I had to google it, which is ironic and, quite frankly, unacceptable, given that i am searching for it on MY O2 pages!

I cannot simply reply to the response O2 sent me last time to my email account, because that query was given a particular reference number and I can imagine the (non) response from the previous O2 advisor.

EDIT - I have just searched the forums for "mycarewebform" after posting this - there are no other posts except this one.

Ian

[jonsie]

There is a link in my signature but it is very difficult to find on the website. It has been reported through the forum team but not actioned as yet.

[Anonymous]

Thank you for prompt reply; I am very grateful to know the query has been raised before, even if O2 have done nothing! As it is so difficult to find, it does beg the obvious question -Why? Don't O2 want customers sending emails? I think I know the answer!

Too many times, telephone advisors have given me wrong information over the phone, and the recording of the call is never available when I ask for it to be listened to!

I shall email mycare@o2mail.co.uk from my gmail account and see what response I get. 

Thanks again. 

[Anonymous]

My email got an instant computerised response saying O2 could tell I had not used the special webcare form! Hello?! I couldn't find it! What a farce! Fortunately they gave me this link:

 https://www.o2.co.uk/apps/help/help

which leads you to the actual form. BUT, it is impossible to see where it actually is on the website. You can't find its source. If you go back one page you arrive at the Help page and there the trail runs cold as it did over an hour ago! Try it! 

[perksie]

We don't need to as most problems are dealt with by phone or online, the response from email will be slow.

That is the same link jonsie gave you in his post above.

[jonsie]

That's the same link I referred you to in my signature:smileywink:

[Anonymous]

You're missing the point - this has nothing to do with phoning an advisor. Why is the email option so difficult to find on My O2? I wanted to put my query in writing, which I have FINALLY managed to do after a tortuous route. It should be easy to find, do you not agree?

[Anonymous]

my signature? I don't understand. Where is "my signature"? 

[jonsie]

It's directly under this message, various O2 links you can click on. Says 'Email'.

[Anonymous]

Ah thank you Jonsie! I see it now. As a newbie I did not know what you meant. I am glad you acknowledge that this webform devishly difficult to find, and it is not just me being stupid!

Thank you.

Not sure I will continue with O2 after my 24 months is up after this rigmarole - although maybe all other providers do the same on their websites?