Where on earth is mycarewebform on My O2?!

[Anonymous]

Apologies if this has been asked before - i can't imagine it hasn't been given the difficulty in finding it!

Why on earth is it so difficult to track down the "mycarewebform" on My O2?  Does O2 not want queries by email? 

Last time I wanted to put my query in writing rather than phone an advisor (my prerogative) I had to google it, which is ironic and, quite frankly, unacceptable, given that i am searching for it on MY O2 pages!

I cannot simply reply to the response O2 sent me last time to my email account, because that query was given a particular reference number and I can imagine the (non) response from the previous O2 advisor.

EDIT - I have just searched the forums for "mycarewebform" after posting this - there are no other posts except this one.

Ian

[jonsie]

Most other national companies have an easy link to email them so I don't know why O2 make it so difficult. Many non urgent queries can be answered via email to relieve the pressure on the phone lines. I often use email, not just for clarification of a query but to keep as a point of reference should it be needed in the future.

[Anonymous]

Jonsie.  - O2's promise was to get back to me within 24 hours of receipt of my email. 

The good news? They did this.

The bad news? They simply returned my email without any comment, help, solution or apology! I suppose that's one way of reaching targets..... appalling!