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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by • Former Staff
  • 43238 Views
  • 213 replies
  • 0 kudos

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by • Level 94: Supreme
  • 35147 Views
  • 45 replies
  • 6 kudos

Resolved! Where's the wesite feedback option?

Just had one of those website survey popups on the o2 site and would like to offer feedback, but there doesn't seem to be anywhere to do it.Would like to tell them that it's unreasonable to just expect customers they need to install a browser add-on ...

Anonymous by • Not applicable
  • 2957 Views
  • 17 replies
  • 0 kudos

Resolved! Barred service

I am just so annoyed and frustrated by O2, I received an email on Thursday night to say that my monthly spend was £20 (I owed £70) higher than usual and if I didn't contact them to say it was ok they would cut my phone off?? I made contact on Friday ...

Anonymous by • Not applicable
  • 1748 Views
  • 3 replies
  • 0 kudos

Pay as You Go Data Packages.

Good evening, Has any member any inkling if 02 have anything in the pipeline regarding offering a 2gb data package on pay as you go. I have a 1gb data package and seem to be creeping more and more to its limit before the month is out. Im aware of the...

Anonymous by • Not applicable
  • 7885 Views
  • 26 replies
  • 0 kudos

Awful customer service

O2 customer service Are very Rude - un-helpful with awful hold music Everytime i ring o2 up sorted out my account i be on hold like 50mins with awful music time you need updates it :(, o2 customer service dont want to help you if you got speech probl...

Anonymous by • Not applicable
  • 2928 Views
  • 14 replies
  • 0 kudos

Resolved! Upgrade scam?

Anybody heard of an "authorised representative" of o2, for upgrades, called "3D" based in a call centre in Oldham? I've received about 7 calls from them over the last 2 weeks reminding me I am due for an upgrade. I have been due an upgrade for a fair...

Anonymous by • Not applicable
  • 1764 Views
  • 3 replies
  • 0 kudos

Resolved! How do I escape O2?

I have tried to cancel O2 todayI was put on hold for 12 minutes and then gave up so decided to try there internet chat back and was disconnected by their operator so I decided to copy and paste the conversation I had with there next operator....see b...

Anonymous by • Not applicable
  • 1630 Views
  • 5 replies
  • 0 kudos

Resolved! Unlimited tariff line disconnected for using international calling card

My O2 number stopped working on 19/01/2013. When I called the customer services to ask them they told me that my contract has been cancelled and I can't use this number any more. The reason being I was making too many international calls using callin...

Anonymous by • Not applicable
  • 2470 Views
  • 13 replies
  • 0 kudos
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