General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Do O2 care about their customers anymore?????????

So.... you call up 2 months ago to change your billing date... the advisor messes up and the billing system as well by the sounds of things. You start to recieve text messages saying that restrictions will go on... So you call up again, and then get ...

Resolved! David O'Halloran

Hear you are continuing to charge a contract for an 18 year old student in Scotland called David O'Halloran who has been missing for 12 weeks and is now presumed dead. His mother, who is lovely, now has this upsetting constant reminder every month. H...

Resolved! What is happening with the service tonight?

Ok, so o2 are closed and the service on my phone has gone. Shows I have signal but when trying to make calls it is saying I am not connected to the network??? Anyone else having these issues?

Resolved! O2 Travel

Do I have to inform O2 before I travel to activate the O2 Travel service. Or will this kick-in automatically when I'm abroad. My pay monthly account mentions that I have an bolt-on for O2 Travel included.Cheers, Iggy

Resolved! How often does refurb stock come in?

Hey guys, I ordered a new (refurb) pay monthly phone this morning and everything went through fine. When it came to dispatching a little later, I got a text saying it was delayed and that they would let me know when the phone was coming back in stock...

Resolved! Network Coverage they lie

If you go onto 02 site and check the Network Coverage the site lies and the maps they provide lie. Post code DL10 does not get any coverage, if you want to make a call you have to go outside far away from buildings, normally you need to go out into t...

Resolved! My rights after 3 broken phones

Currently 14 months into 24 month contract. Have a Blackberry 9380 phone. The phone had a software issue and after it crashed the in store Guru's laptop twice they sent it to be looked at. A replacement "reconditioned” phone was given a week later. T...

Phone repair service - stealing our property?

Hi all,A family member of mine with the Samsung Galaxy W on contract with O2 has been having some problems with their phone randomly turning off soon after turning it on, after sending it back to O2 for repair under warranty (phone is under warranty ...

o2 driving customers away - severe issue with contract terms

signed up to o2 last september and then was hit by the increase in january.. i signed up to the on and on contract which i have now found out cannot be changed to a lower tarriff.. this even though the tarriff i am on is now avail for £10 less a mont...

Worst service I have EVER had from any supplier of anything

I am simply dumbfounded by the lack of service provided by o2,it horrendous at best. o2 pay monthly customer,no reception half the time when out,no reception at all from my house,3g ? what that !! , unless you stay in the centre of a major city H+ br...