General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! O2 Upgrades - Please train your staff better!

Please can someone explain to me why a company like o2 which has been doing upgrades for numerous years still manages to get it wrong EVERY single time. I am currently on a blackberry, i upgrade and get a new blackberry and yet they change my bolt on...

Resolved! why have i been charged 6.25 for a text ??

I see on my bill I have been charged 6.25 for 5 texts can you please tell me why ?

My O2 account was hacked!

A couple of weeks ago I received an odd text from O2 informing me that I can upgrade my handset in September 2013. Now, I have a sim-only contract and haven't had a new handset from O2 in a number of years but I knew my contract was due to expire som...

Resolved! Why doesn't loyalty get rewarded?

I've been with 02 for 10years now, however they refuse to match other deals elsewhere.4/5 years back i would get phone calls from 02 to offer me new phones and offers for loyalty, but now nothing. WHY 02 WHY?!?!

Resolved! Private number caller - i need to go to the police for harassment

Hi For the past month i have been getting private number calls at random times in the day. But they have increased in frequency the past 3 days. Especially when i am asleep. I have the ability to block private numbers, but do not want to as that his ...

Resolved! What IS the "Pre-shared key"

which my Blackkberry needs in order to set up my wi-fi? Where would I find it? Is it the passphrase or the WPS PIN, both of which are on the label on my Virgin Hub?

Resolved! Courier Opened My O2 Delivery

Hi all, This is my first post here. I wanted to see if anyone else has had this happen to them? I ordered a phone from O2 last week and it was delivered but was faulty and needed replaced, no problem, it happens. The replacement arrived yesterday by ...

Resolved! Other Network Providers

I am currently with another Network but have never signed a contract or seen a contract, it was from a business account and a third party (BPD) who negotiated. I have finished my contract early to join O2, as I beleive I have never had a contract. Ca...

Friendly notice: NEVER JOIN O2 IF YOUR LOOKING FOR A CONTRACT!

Well here is my story.Start of may i took my iPhone into an o2 store because the battery was running low to quick. I had had the phone for a year now so this was as i expected. Everything was all happy and working well, the assistant helping encourag...

Resolved! Trip to Germany, concerned about coverage

I have a trip to Germany next month and had planned to use my phone's SatNav but am now not sure if this is a good idea. I recently went to Turkey and while there could not get any internet (other than the hotel wi-fi). I will be travelling by road t...