General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! I want to change my e-mail address

i dont know how to change my email address? can anyone help?

Good news on roaming

http://www.telegraph.co.uk/finance/newsbysector/mediatechnologyandtelecoms/telecoms/10119159/EU-to-end-mobile-roaming-charges-next-year.html

Resolved! Data roaming charges

I have incurred data roaming charges on my last 3 bills that I am not happy about and a bit bemused by O2s response. When in France in June I incurred some data roaming charges and again in August when I was in the Republic of Ireland. At all times I...

42 million customers so you wont be missed

having had an issue with my friends and family bolt on and said we might look for another provider a customer care agent declared "we have 42 million customers so you wont be missed" so much for customer care.So i've decided to use facebook and see w...

Resolved! Sky Sports etc

When are you going to Set up Sky Sports etc in the Future?

Resolved! Now can i find out my points?

Hi douse any one know now find out now meny points i have to get my reword on here?

Returned Phone

On the 4th August i had a new phone delivered but i didnt like it so i returned it on the 6th August. I completely forgot about it then yesterday i had a letter saying i was in arrears and all my services had been suspended because i hadnt paid my bi...

Resolved! Outgoing call quality poor

Hi All,I wonder if someone can help me. I am having an issue with call quality with a number of users on O2 and can't seem to resolve it.In a specific area (about 20 meters radius) all incoming and outgoing calls have very poor outgoing call quality,...

Leaving O2 (anyone else feeling the same?)

I know this has been discussed a few times before but i just wanted to see if anyone was getting the same impression from O2 that i have been getting?I have been an O2 Pay monthly customer for 6 years , my average monthly spend across this period has...

O2 & Vodafone Mast Sharing

Hi Guys, How will this work and when will it all start? Is is similar to the Orange/T-Mobile situation without the formal company merger - ie will we sometimes get 'vodafone' as a signal? Or.. is it just that both companies are funding masts, and the...