Getting old phone unlocked

[Anonymous]

After renewing my contract with o2 and getting a new phone, I wanted an unlocking code from o2 for my old phone. Requested this on the 20th May and told it may take a week. After online chats with six different o2 people and numerous hours wasted they have assured me yet again that it will be done but as i have been assured that they will treat as a priority on many previous occasions I will not hold my breath.

[Anonymous]

What make is your phone, I have recently been told that O2 do not do priority unlocking on anything except Iphones.

If you were told this on the online chat, you should make a formal comoplaint as they are clearly not telling the truth.

I am still waiting for O2 to unlock my old Galaxy S2, which has been ongoing since mid May.

[Anonymous]

Hi,

Contact 02 via 202 for pay monthly customers or 4445 for payg customers from your mobile phone.

Live Chat are ok for general low level enquiries.

[jonsie]

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@Anonymous wrote:

What make is your phone, I have recently been told that O2 do not do priority unlocking on anything except Iphones.

If you were told this on the online chat, you should make a formal comoplaint as they are clearly not telling the truth.

I am still waiting for O2 to unlock my old Galaxy S2, which has been ongoing since mid May.

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So not figured if it's locked or not yet?

[Anonymous]

U have recently tried a Vodafone SIM card in the phone, it was not aaccepted, therefore logic dictates the phone is still locked.

Yet, I asked in Phones 4 U last week, where the phone was originally bought, and they told me their phones are unlocked by default! Eh?!

[perksie]

Could you have set a pin to prevent a new sim being used?

[Anonymous]

mine is an old galaxy S2

[jonsie]

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@Anonymous wrote:

mine is an old galaxy S2

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Fill in the unlock form should ensure you get the unlock code.

unlocking form