General Discussions & Feedback

Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Resolved! Upgrade scam?

Anybody heard of an "authorised representative" of o2, for upgrades, called "3D" based in a call centre in Oldham? I've received about 7 calls from them over the last 2 weeks reminding me I am due for an upgrade. I have been due an upgrade for a fair...

Resolved! no 02 signal

Hi anyone having trouble with signal in the HD7 area?

Resolved! How do I escape O2?

I have tried to cancel O2 todayI was put on hold for 12 minutes and then gave up so decided to try there internet chat back and was disconnected by their operator so I decided to copy and paste the conversation I had with there next operator....see b...

Resolved! Unlimited tariff line disconnected for using international calling card

My O2 number stopped working on 19/01/2013. When I called the customer services to ask them they told me that my contract has been cancelled and I can't use this number any more. The reason being I was making too many international calls using callin...

why do i not have signal

please can you tell me why i have had no signal on my phone for over two hours whats the point of a moblie phone if i cant use it?

Resolved! PCWorld (Dixons Retail plc) 30% Family and Friends discount with insurance on an simplicity sim.

Can anyone help me,I've been with O2 for a couple years now, and have received a 30% Family and Friends discount. My contact recently ended and I want to get a Simplicity sim and keep the insurance on my iPhone 4s (I don't see the point of in getting...

Resolved! no signal 37 5 hrs per week at work -kw14

1 am paying my monthly contract and get no signal at work-kw14.i was told when i complained that the prob would be resolved on 21/12/2012.still not resolved,what should i do as i should not have to pay for a service i dont get?????????//

Resolved! Service in Belfast Very Poor (I'm being kind)

My service in Belfast has been appalling for a couple of weeks. And it's not just me. Texts need to be sent half-a-dozen times. Calls missed, going straight to messaging. Calls cut off mid-way. No service at all (like right now). O2 website says thei...

Resolved! No Sginal

Hi We live in a village called Croft in Leicestershire and have not been able to make phone calls or send texts for 3 days/nights on any of our phones, 2 x Tesco and 1 x o2, we have checked the O2 coverage site for LE9 and it says that our area is 10...

O2 what is going on here -- PLEASE READ

I have just opened up the o2 web page was not logged in as i was just going to take a look at different phones when i noticed where it says Sign In/Register --- "Welcome back SINDY" -- was i logged into someones account called Sindy ?? Scary or what?...