Solved: O2 Upgrades - Please train your staff better!

TAJ · ‎10-06-2013

Please can someone explain to me why a company like o2 which has been doing upgrades for numerous years still manages to get it wrong EVERY single time.

I am currently on a blackberry, i upgrade and get a new blackberry and yet they change my bolt on to a non-blackberry bolt on.

I call and request a change (at midday) and they tell em , sorry nothing can be done until midnight tonight? excuse me but how does that help me for the rest of the working day? their solution?

PUT IT IN ANOTHER SMART PHONE LIKE AN IPHONE 5. A phone which requires a micro-sim! im sorry if im overreacting but that just has to be the one UNUSEFUL piece of advice i have ever gotten and O2 needs to address this!

adamtemp64 · ‎10-06-2013

if the link fails this is the info

Complaints Review Service

We will take an impartial look at your complaint and how our customer service teams have handled it so far and do our best to help you find a resolution that you’re happy with.

So we can review your case without delay, please send us details of your complaint making sure you include:

• Your name and address

• Your mobile and account numbers

• A daytime contact number

• A suggestion of what you'd like us to do to put things right

• If you've had any previous correspondence relating to your complaint, please send copies of these as well as any names of supervisors and managers you've spoken to.

You can send us everything by post to:

O2 Complaints Review Service

PO BOX 694

Winchester

SO23 5AP

http://www.o2.co.uk/how-to-complain

Alternatively you can email us directly at: complaintreviewservice@o2.com or fax us on 0870 600 2402.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎10-06-2013

Live chat ??

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TAJ · ‎10-06-2013

upgrade done over the phone, complaint over phone and live chat

adamtemp64 · ‎10-06-2013

I would lodge a formal complaint as it has happend many times now search complaints review service on the support pages ignore the live chat box and send a detailed email of the issue .

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

MI5 · ‎10-06-2013

I see the training is going really well then......

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

TAJ · ‎10-06-2013

Is there a specific email i can send my complaint to?

adamtemp64 · ‎10-06-2013

http://service.o2.co.uk/IQ/srvs/cgi-bin/webcgi.exe?New,KB=Companion,question=ref(user):str(RelatedHe...

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

adamtemp64 · ‎10-06-2013

if the link fails this is the info

Complaints Review Service

We will take an impartial look at your complaint and how our customer service teams have handled it so far and do our best to help you find a resolution that you’re happy with.

So we can review your case without delay, please send us details of your complaint making sure you include:

• Your name and address

• Your mobile and account numbers

• A daytime contact number

• A suggestion of what you'd like us to do to put things right

• If you've had any previous correspondence relating to your complaint, please send copies of these as well as any names of supervisors and managers you've spoken to.

You can send us everything by post to:

O2 Complaints Review Service

PO BOX 694

Winchester

SO23 5AP

http://www.o2.co.uk/how-to-complain

Alternatively you can email us directly at: complaintreviewservice@o2.com or fax us on 0870 600 2402.

iPhone 11 Pro 256gb on unlimited data
iPad Pro 12.9” 2020 256gb refresh o2 family discount
Apple Watch series 4
My first mobile was in 1995 a CM-R111 from sony on Cellnet.
Wincanton South Somerset (Full 4g 3G 2g indoor coverage) Remember we are all customers here not customer services

TAJ · ‎10-06-2013

Thank you very much for your help!

Anonymous · ‎10-06-2013

@MI5 wrote:
I see the training is going really well then......

It could be that O2 are mixed up......perhaps they think we're Live Chat ..........and the real Live Chat is the forum